Feeds

NetBank unavailable to 'many customers'

CBA looking into problems with 64-bit Windows 7 and Internet Explorer

Beginner's guide to SSL certificates

Some users of the Commonwealth Bank of Australia's NetBank service are unable to use the service, thanks to a bug that impacts PCs running the 64-bit version of Windows 7.

A Register reader let us know of the problem, which he says has been apparent "for several weeks now."

An email to the reader from an "Online Specialist" at the bank says the NetBank help desk is aware of the issue and is looking into it "as a high priority by our NetBank Development Team however they have not been able to give me an estimated time for the fix."

The email also says "I really hope this does get corrected very shortly as there are many other customers like yourself who are experiencing the same issue."

One suggestion offered to affected customers is to use another browser, namely Chrome.

The precise nature of the problem is not known, but The Register understands an input routine and the way it is handled by NetBank is the core of the issue.

The Commonwealth Bank's PR team says IE on 64-bit Windows 7 is supported, but offered no other comment. ®

Choosing a cloud hosting partner with confidence

More from The Register

next story
Bada-Bing! Mozilla flips Firefox to YAHOO! for search
Microsoft system will be the default for browser in US until 2020
Be real, Apple: In-app goodie grab games AREN'T FREE – EU
Cupertino stands down after Euro legal threats
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
SLURP! Flick your TONGUE around our LOLLIPOP – Google
Android 5 is coming – IF you're lucky enough to have the right gadget
Microsoft: Your Linux Docker containers are now OURS to command
New tool lets admins wrangle Linux apps from Windows
Facebook, working on Facebook at Work, works on Facebook. At Work
You don't want your cat or drunk pics at the office
Soz, web devs: Google snatches its Wallet off the table
Killing off web service in 3 months... but app-happy bonkers are fine
prev story

Whitepapers

Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Protecting against web application threats using SSL
SSL encryption can protect server‐to‐server communications, client devices, cloud resources, and other endpoints in order to help prevent the risk of data loss and losing customer trust.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.