Feeds

NetBank unavailable to 'many customers'

CBA looking into problems with 64-bit Windows 7 and Internet Explorer

Providing a secure and efficient Helpdesk

Some users of the Commonwealth Bank of Australia's NetBank service are unable to use the service, thanks to a bug that impacts PCs running the 64-bit version of Windows 7.

A Register reader let us know of the problem, which he says has been apparent "for several weeks now."

An email to the reader from an "Online Specialist" at the bank says the NetBank help desk is aware of the issue and is looking into it "as a high priority by our NetBank Development Team however they have not been able to give me an estimated time for the fix."

The email also says "I really hope this does get corrected very shortly as there are many other customers like yourself who are experiencing the same issue."

One suggestion offered to affected customers is to use another browser, namely Chrome.

The precise nature of the problem is not known, but The Register understands an input routine and the way it is handled by NetBank is the core of the issue.

The Commonwealth Bank's PR team says IE on 64-bit Windows 7 is supported, but offered no other comment. ®

Beginner's guide to SSL certificates

More from The Register

next story
ONE MILLION people already running Windows 10
A third of them are doing it in VMs, but early feedback focuses on frippery
Netscape Navigator - the browser that started it all - turns 20
It was 20 years ago today, Marc Andreeesen taught the band to play
Sway: Microsoft's new Office app doesn't have an Undo function
Content aggregation, meet the workplace ... oh
Sign off my IT project or I’ll PHONE your MUM
Honestly, it’s a piece of piss
Do Moan! MONSTER 6-day EMAIL OUTAGE hits Domain Monster
Customers freaked out by frightful service
Return of the Jedi – Apache reclaims web server crown
.london, .hamburg and .公司 - that's .com in Chinese - storm the web server charts
NetWare sales revive in China thanks to that man Snowden
If it ain't Microsoft, it's in fashion behind the Great Firewall
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.