Feeds

NBNCo sets up contact centre on the Gold Coast

130 new jobs for GC

3 Big data security analytics techniques

Australia’s soon-to-be-biggest broadband network, NBNCo, has selected the Gold Coast as its customer service centre hub, creating around 130 new jobs.

The centre will be located at Varsity Lakes and is set to begin taking calls in the second half of this year.

100 new positions are set to be filled within 12 months said NBNCo’s Head of Quality Mike Kaiser. He added that the company is expected to begin recruitment for the new facility this month.

“The new centre will handle the anticipated escalation in NBN queries from the general public, property developers and builders now that the company has begun large-scale rollout of Australia’s largest infrastructure project,” he said.

Kaiser said that as NBNCo rollout progressed there will be a need for a dedicated centre to manage inquiries.

Gold Coast Acting Mayor Daphne McDonald said "hot on the back of the news the Gold Coast has been included in the NBN’s three year rollout, this is another win for the Gold Coast.”

NBNCo recently confirmed its three-year rollout plan which is expected to see construction underway in areas covering over 678,600 premises across Queensland by June 2015, including around 80,000 on the Gold Coast. ®

Combat fraud and increase customer satisfaction

More from The Register

next story
Virgin Media so, so SORRY for turning spam fire-hose on its punters
Hundreds of emails flood inboxes thanks to gaffe
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
AT&T dangles gigabit broadband plans over 100 US cities
So soon after a mulled Google Fiber expansion, fancy that
AT&T threatens to pull out of FCC wireless auctions over purchase limits
Company wants ability to buy more spectrum space in auction
EE & Vodafone will let you BONK on the TUBE – with Boris' blessing
Transport for London: You can pay, but don't touch
Turnbull gave NBN Co NO RULES to plan blackspot upgrades
NBN Co faces huge future Telstra bills and reduces fibre footprint
NBN Co plans fibre-to-the-basement blitz to beat cherry-pickers
Heading off at the pass operation given same priority as blackspot fixing
NBN Co in 'broadband kit we tested worked' STUNNER
Announcement of VDSL trial is not proof of concept for fibre-to-the-node
prev story

Whitepapers

Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.