Feeds

US government service improves after virus takes out email

Customers enjoy return to human contact after malware attack

  • alert
  • submit to reddit

HP ProLiant Gen8: Integrated lifecycle automation

A virus attack which hit the US Economic Development Administration (EDA) was so severe the agency pulled the plug on its email systems. Twelve weeks later the agency is yet to fully restore email and has only a rudimentary web site in place.

But as the Washington Post reports, some of the agency’s staff and customers have found faxes and phone calls offer better and faster service.

The EDA is a branch of the Commerce Department and the attack apparently had the potential to swamp that parent organisation, so the EDA’s systems were taken offline and replacement infrastructure rushed into production. But that left the agency without working email for several weeks, during which time the Post reports staff gave out personal cell phone numbers so customers could stay in touch.

Several offices also reverted to using faxes to communicate with customers. Paper-based workflows were re-activated by veteran staff who it seems were never too keen on email anyway.

Customers have been understanding about the ensuing delays, but also appreciative that actual humans from the agency are now picking up the phone and speaking to them.

“You pick up your phone and you get back to some human interaction,” one customer told the Post, “which in my opinion is never a bad thing, especially for government.” ®

Bridging the IT gap between rising business demands and ageing tools

More from The Register

next story
Arrr: Freetard-bothering Digital Economy Act tied up, thrown in the hold
Ministry of Fun confirms: Yes, we're busy doing nothing
Help yourself to anyone's photos FOR FREE, suggests UK.gov
Copyright law reforms will keep m'learned friends busy
Apple smacked with privacy sueball over Location Services
Class action launched on behalf of 100 million iPhone owners
US judge: YES, cops or feds so can slurp an ENTIRE Gmail account
Crooks don't have folders labelled 'drug records', opines NY beak
ONE EMAIL costs mining company $300 MEEELION
Environmental activist walks free after hoax sent share price over a cliff
UK government officially adopts Open Document Format
Microsoft insurgency fails, earns snarky remark from UK digital services head
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.