Original URL: http://www.theregister.co.uk/2012/04/05/apple_tells_staff_to_replace_wifi_troubled_new_ipad_3/
Apple tells staff to 'capture' iPad 3s with Wi-Fi troubles
No-quibble replacements offered
Posted in Tablets, 5th April 2012 07:50 GMT
Apple is investigating the growing number of claims that the New iPad - aka the iPad 3 - suffers from weak Wi-Fi woes.
Information provided by Cupertino to support staff and Apple Store employees across the US, snapped by a worker and send to 9to5Mac, shows the company is now replacing iPad 3s [1] brought in by customers who claim to have found the device's wireless networking facilities wanting.
Thinner one on the right has better Wi-Fi?
The intranet page shows Apple is focusing on the Wi-Fi only model. Probems that will trigger a replacement - a "capture" in Apple argot - include "intermittent connectivity, slow Wi-Fi speeds [and] Wi-Fi network not seen".
Since the release of the iPad 3, a trickle of complaints about the tablet's Wi-Fi performance on the Apple Support Forum [2] has become a flood. Typically, the new iPad will show a lower signal strength than an iPad or iPad 2 held at the same distance from a wireless access or router. Some punters have also said they experience much lower data throughput. ®