Feeds

Apple tells staff to 'capture' iPad 3s with Wi-Fi troubles

No-quibble replacements offered

Top 5 reasons to deploy VMware with Tegile

Apple is investigating the growing number of claims that the New iPad - aka the iPad 3 - suffers from weak Wi-Fi woes.

Information provided by Cupertino to support staff and Apple Store employees across the US, snapped by a worker and send to 9to5Mac, shows the company is now replacing iPad 3s brought in by customers who claim to have found the device's wireless networking facilities wanting.

Apple New iPad vs iPad 2

Thinner one on the right has better Wi-Fi?

The intranet page shows Apple is focusing on the Wi-Fi only model. Probems that will trigger a replacement - a "capture" in Apple argot - include "intermittent connectivity, slow Wi-Fi speeds [and] Wi-Fi network not seen".

Since the release of the iPad 3, a trickle of complaints about the tablet's Wi-Fi performance on the Apple Support Forum has become a flood. Typically, the new iPad will show a lower signal strength than an iPad or iPad 2 held at the same distance from a wireless access or router. Some punters have also said they experience much lower data throughput. ®

Internet Security Threat Report 2014

More from The Register

next story
Ford's B-Max: Fiesta-based runaround that goes THUNK
... when you close the slidey doors, that is ...
All aboard the Poo Bus! Ding ding, route Number Two departing
Only another three days of pooing and I can have a ride!
Official: European members prefer to fondle Apple iPads
Only 7 of 50 parliamentarians plump for Samsung Galaxy S
Fujitsu CTO: We'll be 3D-printing tech execs in 15 years
Fleshy techie disses network neutrality, helmet-less motorcyclists
Space Commanders rebel as Elite:Dangerous kills offline mode
Frontier cops an epic kicking in its own forums ahead of December revival
prev story

Whitepapers

Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.
New hybrid storage solutions
Tackling data challenges through emerging hybrid storage solutions that enable optimum database performance whilst managing costs and increasingly large data stores.