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Apple tells staff to 'capture' iPad 3s with Wi-Fi troubles

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Apple is investigating the growing number of claims that the New iPad - aka the iPad 3 - suffers from weak Wi-Fi woes.

Information provided by Cupertino to support staff and Apple Store employees across the US, snapped by a worker and send to 9to5Mac, shows the company is now replacing iPad 3s brought in by customers who claim to have found the device's wireless networking facilities wanting.

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Thinner one on the right has better Wi-Fi?

The intranet page shows Apple is focusing on the Wi-Fi only model. Probems that will trigger a replacement - a "capture" in Apple argot - include "intermittent connectivity, slow Wi-Fi speeds [and] Wi-Fi network not seen".

Since the release of the iPad 3, a trickle of complaints about the tablet's Wi-Fi performance on the Apple Support Forum has become a flood. Typically, the new iPad will show a lower signal strength than an iPad or iPad 2 held at the same distance from a wireless access or router. Some punters have also said they experience much lower data throughput. ®

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