RAC's Bristol data centre breaks down
Day-long outage sparked by server crash
Posted in Management, 23rd March 2012 15:55 GMT
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Motor insurance biz RAC suffered a day-long outage after something went kaput in its data centre in Bristol.
The server farm is still titsup, an RAC spokesperson told The Reg, and the cause of the cock-up is unknown. The RAC website is working but services involving sales and member accounts have been affected by the downtime.
A Reg mole alerted us to the issue at lunchtime today but we understand the systems fell over during the night.
The RAC spokesperson denied suggestions that staff had been hurt by overheating servers, adding: "Regarding RAC services, this is affecting sales and membership. We do have systems in place to limit the impact on customers." ®
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COMMENTS
Re: Hmm, considering...
I have managed 13 in a reliant robin, but it wasn't the fastest, and turning a corner with all that weight on the back wheels was hellish.
Server support
Done by HP still TTBOMK, need I say more, anonymous for obvious reasons.
Re: Hmm, considering...
Plod uses MID (Motor Insurers Database), which can take up to 7 days (14 for comercial and fleet policies) to be updated from individual insurers, as Plod requires "reasonable grounds" for ticketing/further actions/seizure he/she can't rely solely on MID & so they are supposed to check directly with the insurer before proceeding. If Plod is unable to cofirm with the insurer for technical reasons, the most they can do is issue a "Producer" notice requring you to prove your insurance within 7 days, that is unless of course there are other contributory factors - i.e. you are carrying 8 passengers in a Mini whilst being 5 times over the blood alcohol limit and doing 85 mph in a 30 zone!
Hmm, considering...
Considering policemen are now having license-plate scanners and seize cars where they don't have any records of their insurance fee being paid, a short glitch in the system, might cause those records to not be updated in time, leaving a lot of people stranded.
Interesting prospect.
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