Feeds

IT departments need productivity plan: Gartner

Users will make your life hell with "Shadow IT" if you don't do more

The Essential Guide to IT Transformation

Pockets of IT activity beyond the IT department are inevitable and clever IT folk will find a way to embrace it gently and then hatch plans to become so marvellously responsive that you deliver things users would otherwise build for themselves.

So says Mark McDonald, Ph.D., a Group Vice President and Head of Research in Gartner Executive Programs in a new blog post.

McDonald labels IT beyond the IT department “Shadow IT” and says it emerges thanks to consumerized technology, mobility, the availability of cloud solutions and quite frankly relatively slow cycle times within captive IT organizations.”

Shadow IT is a risk for organisations, he says, because those who develop it quickly lose interest in it or, when things go pear-shaped, hand it back to the IT department and say ‘here operate and integrate this, after all isn’t this your job.”

One response is to unleash the BOFH. McDonald's rather more sensible approach is to look at why IT has gone rogue in the first place.

“Go back and look at the real nature of Shadow IT demand and solutions,” McDonald advises. “In many cases the shadow applications are requests for greater information consumption and rather than information creation or production systems.” Adding an API so that business people can get their hands on more information can help things along.

Computer says no

McDonald also suggests IT departments get more done, so that business folk get what they want and don't head off-piste. Becoming more productive needs a plan.

“Chances are that while you have a plan to allocate all IT resources to projects, you lack a plan for driving IT productivity to make the pie bigger,” he writes.

Such a plan is important because only greater productivity will help IT departments meet demand driven by ravening hordes of consumers-IT-fired users. Clamping down on those users won't work, Gartner says, Instead “Greater capacity, productivity and throughput from within IT is the only sustainable solution.” ®

Boost IT visibility and business value

More from The Register

next story
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Sonos AXES support for Apple's iOS4 and 5
Want to use your iThing? You can't - it's too old
Philip K Dick 'Nazi alternate reality' story to be made into TV series
Amazon Studios, Ridley Scott firm to produce The Man in the High Castle
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
Too many IT conferences to cover? MICROSOFT to the RESCUE!
Yet more word of cuts emerges from Redmond
Joe Average isn't worth $10 a year to Mark Zuckerberg
The Social Network deflates the PC resurgence with mobile-only usage prediction
Chips are down at Broadcom: Thousands of workers laid off
Cellphone baseband device biz shuttered
Feel free to BONK on the TUBE, says Transport for London
Plus: Almost NOBODY uses pay-by-bonk on buses - Visa
Amazon says Hachette should lower ebook prices, pay authors more
Oh yeah ... and a 30% cut for Amazon to seal the deal
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Backing up Big Data
Solving backup challenges and “protect everything from everywhere,” as we move into the era of big data management and the adoption of BYOD.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.