Feeds

Victorian Taxi Directorate exposes 400+ email addresses

Slaps head and promises to use CC: or BCC: next time

Choosing a cloud hosting partner with confidence

The Victorian Taxi Directorate has earned the ire of people it was trying to placate, after it put more than 400 email addresses in the “To:” field of an email it sent to ask about its complaints resolution process.

The email, sent yesterday, said “The Victorian Taxi Directorate (VTD) is committed to continually improving its customer service and complaints handling processes,” and went on to say recipients should “... be assured that your personal details have been collected and used consistent with Privacy Act 2000.”

Except for their email addresses, that is, as 432 by The Register's count were included in the “To:” field for all recipients to see. Some have hit “Reply All”, creating a merry little email storm that is pleasing nobody.

Angry recipients, including Register readers, have pointed out the situation and its absurdity.

The Directorate has quickly apologised for the mess, with Assistant Manager of Communications Bob Nelson saying it is “absolutely not” the organisation's policy to share email addresses in this way.

“It was a genuine piece of human error,” he said. “They put the addresses into the wrong field instead of cc or bcc. The person who did it is feeling very regretful.”

“We sent another email getting in touch with everyone once we knew what had happened,” Nelson added. The organisation has also 'fessed up to the Privacy Commissioner about the mess.

Emails forwarded to The Register reveal the Privacy Commissioner is already chatting to the Directorate about the incident.®

Beginner's guide to SSL certificates

More from The Register

next story
Russian hackers exploit 'Sandworm' bug 'to spy on NATO, EU PCs'
Fix imminent from Microsoft for Vista, Server 2008, other stuff
Microsoft pulls another dodgy patch
Redmond makes a hash of hashing add-on
FYI: OS X Yosemite's Spotlight tells Apple EVERYTHING you're looking for
It's on by default – didn't you read the small print?
'LulzSec leader Aush0k' found to be naughty boy not worthy of jail
15 months home detention leaves egg on feds' faces as they grab for more power
Forget passwords, let's use SELFIES, says Obama's cyber tsar
Michael Daniel wants to kill passwords dead
Kill off SSL 3.0 NOW: HTTPS savaged by vicious POODLE
Pull it out ASAP, it is SWISS CHEESE
Facebook slurps 'paste sites' for STOLEN passwords, sprinkles on hash and salt
Zuck's ad empire DOESN'T see details in plain text. Phew!
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.