Feeds

Blighty's Post Office computer system goes titsup

Enough to make you go postal

Build a business case: developing custom apps

Updated The Post Office's computer system has crashed, crippling services at branches nationwide, Royal Mail has admitted. It is understood that all of the UK's 11,800 post offices are affected.

The fault, which started just after midday and is ongoing, walloped all post office services that rely on computers. Cash machines and Paystation Terminals are still working.

A Post Office spokesperson said:

The Post Office apologises to its customers for the inconvenience caused by a computer problem currently affecting the service at branches across the UK.  We are very sorry for any difficulties this has caused our customers. We are doing everything we can to fix the problem as quickly as possible and restore a full service to all branches.

Branches are making special cash payments to Post Office Card Account customers.  Post Office ATMs and Post & Go services in branch are unaffected. Bill payments and E-topups for mobile phones can be made at Paystation terminals in Post Office branches.

The Post Office is issuing updates to customers and angry staff about the outage over Twitter. Tweets from customers suggest that, ATM transactions aside, it was impossible to do much more than buying stamps, with some post offices even unable to process cash transactions. We'll keep you posted when the glitch has been addressed. ®

Updated to add

An apologetic Post Office spinner got in touch to say the system was fixed by 4.30pm after several hours of downtime. The spokesperson added: "We are continuing to monitor the situation closely to make sure our services remain available as normal.”

Boost IT visibility and business value

More from The Register

next story
Just TWO climate committee MPs contradict IPCC: The two with SCIENCE degrees
'Greenhouse effect is real, but as for the rest of it ...'
'Blow it up': Plods pop round for chat with Commonwealth Games tweeter
You'd better not be talking about the council's housing plans
Arrr: Freetard-bothering Digital Economy Act tied up, thrown in the hold
Ministry of Fun confirms: Yes, we're busy doing nothing
Help yourself to anyone's photos FOR FREE, suggests UK.gov
Copyright law reforms will keep m'learned friends busy
Apple smacked with privacy sueball over Location Services
Class action launched on behalf of 100 million iPhone owners
Adam Afriyie MP: Smart meters are NOT so smart
Mega-costly gas 'n' 'leccy totting-up tech not worth it - Tory MP
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Backing up Big Data
Solving backup challenges and “protect everything from everywhere,” as we move into the era of big data management and the adoption of BYOD.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.