Feeds

70 London 999 calls lost due to clock-change IT glitch

Emergency calls lost in British Summer Time balls-up last year

Security for virtualized datacentres

The London Ambulance Service trust has confirmed that more than 70 emergency calls were not visible to staff due to a technical fault caused by a switch from British Summer Time last year.

A control room IT glitch led to the loss of the calls in October last year, the service said.

According to an article in the Health Service Journal, a technical review found that the service's call-handling system had not been correctly set up after the clock change from British Summer Time last year. As a result, a number of emergency calls did not to appear on a screen in the control room.

A spokesman for the trust told Guardian Government Computing: "On 30 October 2011, a technical issue developed in our control room where some 999 calls were not visible on a small number of the computer screens.

"The issue was immediately identified by staff, and after 25 minutes was resolved by our technical team, who were able to account for all the 999 calls in the system."

A clinical review of the calls that hadn't been visible found that no patients were in life-threatening condition, according to the spokesman, but a few may have benefited from either an earlier response or a ring back to make further assessment.

In June 2011, the London Ambulance Service experienced difficulties with the implementation of new CommandPoint software from Northrop Grumman. The installation led to major delays, with the trust initially having to revert to using its previous call-taking software until the issues were fixed.

This article was originally published at Guardian Government Computing.

Guardian Government Computing is a business division of Guardian Professional, and covers the latest news and analysis of public sector technology. For updates on public sector IT, join the Government Computing Network here.

Intelligent flash storage arrays

More from The Register

next story
Facebook pays INFINITELY MORE UK corp tax than in 2012
Thanks for the £3k, Zuck. Doh! you're IN CREDIT. Guess not
Big Content outs piracy hotbeds: São Paulo, Beijing ... TORONTO?
MPAA calls Canadians a bunch of bootlegging movie thieves
Google Glassholes are UNDATEABLE – HP exec
You need an emotional connection, says touchy-feely MD... We can do that
YARR! Pirates walk the plank: DMCA magnets sink in Google results
Spaffing copyrighted stuff over the web? No search ranking for you
UK.gov pushes for SWIFT ACTION against nuisance calls, threatens £500k fines
DCMS seeks lowering of legal threshold to fight rogue firms
Just don't blame Bono! Apple iTunes music sales PLUMMET
Cupertino revenue hit by cheapo downloads, says report
Hungary's internet tax cannot be allowed to set a precedent, says EC
More protests planned against giga-tariff for Tuesday evening
US court SHUTS DOWN 'scammers posing as Microsoft, Facebook support staff'
Netizens allegedly duped into paying for bogus tech advice
prev story

Whitepapers

Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
Getting ahead of the compliance curve
Learn about new services that make it easy to discover and manage certificates across the enterprise and how to get ahead of the compliance curve.