Feeds

T-Mobile clams up over Full Monty 'speed-cap' claims

All sausage no sizzle?

Eight steps to building an HP BladeSystem

T-Mobile has rejected claims that its Full Monty tariff has a 1Mb/s speed cap, but has refused to discuss whether there is a higher limit on the plan.

The operator served up the Full Monty over two weeks ago, as a rival to Three's all-you-can-eat One Plan, but has been dogged by claims that there is a cap on the speed at which customers can gobble data.

After a number of requests for a clarification of its stance on this, the cellco finally responded to Reg Hardware with the following statement:

"We can confirm that we do not have a 1Mb/s maximum data download speed in place for The Full Monty plan – nor for any of our other pay monthly or pay as you go price plans – and we are confident that our average data speeds are as good, if not better, than anyone else in the industry."

But when asked whether speeds were capped at a higher limit, the company refused to comment, except to reiterate that there is no 1Mb/s cap.

T-Mobile's Full Monty package is the firm's first 'truly unlimited' mobile offering and was supposed to rival Three's popular The One Plan.

Three was quick to get back to Reg Hardware with a promise that there is no speed-cap whatsoever on its eat-all-you-can plan.

We asked Ofcom if there are any requirements for a network operator to disclose such information.

Ofcom did not believe there was a legal obligation on telcos to tell you - even if you ask - whether or not there is a speed-cap in place on your smartphone data rates.

Last year telcos pledged to provide better and more easily comparable information to consumers about traffic management, which doesn't seem to square with T-Mobile's silence on speed caps.

T-Mobile UK's owner, Everything Everywhere, signed up to the voluntary code of practice on traffic management transparency in March 2011.

This applies to broadband throttling, but arguably the promise to be more transparent should apply to mobile data too - traffic is still being managed, after all.

Ofcom says it hopes T-Mobile keeps true to its word. Reg Hardware still awaits further clarification. ®

Securing Web Applications Made Simple and Scalable

More from The Register

next story
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
Bring back error correction, say Danish 'net boffins
We don't need no steenkin' TCP/IP retransmission and the congestion it causes
GoTenna: How does this 'magic' work?
An ideal product if you believe the Earth is flat
Telstra to KILL 2G network by end of 2016
GSM now stands for Grave-Seeking-Mobile network
Seeking LTE expert to insert small cells into BT customers' places
Is this the first step to a FON-a-like 4G network?
Yorkshire cops fail to grasp principle behind BT Fon Wi-Fi network
'Prevent people that are passing by to hook up to your network', pleads plod
BlackBerry: Toss the server, mate... BES is in the CLOUD now
BlackBerry Enterprise Services takes aim at SMEs - but there's a catch
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.