Feeds

T-Mobile clams up over Full Monty 'speed-cap' claims

All sausage no sizzle?

New hybrid storage solutions

T-Mobile has rejected claims that its Full Monty tariff has a 1Mb/s speed cap, but has refused to discuss whether there is a higher limit on the plan.

The operator served up the Full Monty over two weeks ago, as a rival to Three's all-you-can-eat One Plan, but has been dogged by claims that there is a cap on the speed at which customers can gobble data.

After a number of requests for a clarification of its stance on this, the cellco finally responded to Reg Hardware with the following statement:

"We can confirm that we do not have a 1Mb/s maximum data download speed in place for The Full Monty plan – nor for any of our other pay monthly or pay as you go price plans – and we are confident that our average data speeds are as good, if not better, than anyone else in the industry."

But when asked whether speeds were capped at a higher limit, the company refused to comment, except to reiterate that there is no 1Mb/s cap.

T-Mobile's Full Monty package is the firm's first 'truly unlimited' mobile offering and was supposed to rival Three's popular The One Plan.

Three was quick to get back to Reg Hardware with a promise that there is no speed-cap whatsoever on its eat-all-you-can plan.

We asked Ofcom if there are any requirements for a network operator to disclose such information.

Ofcom did not believe there was a legal obligation on telcos to tell you - even if you ask - whether or not there is a speed-cap in place on your smartphone data rates.

Last year telcos pledged to provide better and more easily comparable information to consumers about traffic management, which doesn't seem to square with T-Mobile's silence on speed caps.

T-Mobile UK's owner, Everything Everywhere, signed up to the voluntary code of practice on traffic management transparency in March 2011.

This applies to broadband throttling, but arguably the promise to be more transparent should apply to mobile data too - traffic is still being managed, after all.

Ofcom says it hopes T-Mobile keeps true to its word. Reg Hardware still awaits further clarification. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
'Serious flaws in the Vertigan report' says broadband boffin
Report 'fails reality test' , is 'simply wrong' and offers ''convenient' justification for FTTN says Rod Tucker
This flashlight app requires: Your contacts list, identity, access to your camera...
Who us, dodgy? Vast majority of mobile apps fail privacy test
Apple Watch will CONQUER smartwatch world – analysts
After Applelocalypse, other wristputers will get stuck in
Shades of Mannesmann: Vodafone should buy T-Mobile US
Biting the bullet would let Blighty-based biz flip the bird at AT&T
Drag queens: Oh, don't be so bitchy, Facebook! Let us use our stage names
Handbags at dawn over free content ad network's ID policy
Blockbuster book lays out the first 20 years of the Smartphone Wars
Symbian's David Wood bares all. Not for the faint hearted
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Top 5 reasons to deploy VMware with Tegile
Data demand and the rise of virtualization is challenging IT teams to deliver storage performance, scalability and capacity that can keep up, while maximizing efficiency.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.