Feeds

Telstra gets mail with Microsoft

Dumps BigPond platform

Combat fraud and increase customer satisfaction

Telstra is to dump its current BigPond email platform and supplant it with Microsoft’s Windows Live products.

The carrier announced that in partnership with Microsoft it will provide Microsoft Hotmail, SkyDrive and Windows Live to its 4.2 million BigPond mailboxes.

Telstra’s move to integrate BigPond with Windows Live follows the formation of a strategic alliance between Telstra and Microsoft in late 2008.

Customers will not have to change their email addresses, but have no choice other to move to the platform or cease their BigPond account if they are not Microsoft fans.

All new BigPond email customers will receive the Windows Live service while existing customers will be contacted over the course of the year with instructions on how to being the migration process.

Telstra executive director of media, applications and user experience, J-B Rousselot, said the move promises customers more storage facilities and features. However it also diminishes Telstra’s control of its own customer base by sharing it with a third party.

The move will also involve offshore storage of customer data, in a move bound to anger some users.

“The value for BigPond customers is that Hotmail offers a fast, secure and reliable email service - but this is so much more than just email. The suite of Windows Live products also includes; enhanced security features, and virtually unlimited storage of photos and documents in the cloud with SkyDrive” said Kevin Grobler, partner alliance business development manager, Microsoft Australia.

Telstra has set up a range of social media and traditional customer channels to help customers migrate. ®

Combat fraud and increase customer satisfaction

Whitepapers

Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.