Feeds

TalkTalk loses 43,000 customers, chunk o' revenue in Q3

Better HomeSafe than sorry, telco insists

Maximizing your infrastructure through virtualization

TalkTalk lost 43,000 broadband customers during the company's third quarter and reported that revenue in that area of the business had fallen year-on-year.

The telco told the City this morning that it was continuing to unbundle exchanges during the quarter and attributed the decline in subscribers to the fact that it was cutting customers loose from BT-based broadband lines.

TalkTalk pulled in broadband sales of £312m during the three-month period ended 31 December 2011, compared with £316m in the same quarter a year earlier.

Total Q3 revenue also fell from £444m a year ago to £422m.

Average revenue per user (ARPU), which is an important metric for telcos, did grow, however. TalkTalk reported ARPU of £25.3 – up from £24.9 in the company's 2010 third quarter.

"As a result of the success of our unbundling programme, ARPU growth and earlier than expected delivery of cost savings, we are raising full year EBITDA and EPS guidance," said TalkTalk boss Dido Harding.

"We have continued to improve our customers' experience with further falls in customer service call volumes and an increase in the rate of online self-service. As a result, churn has stabilised and we remain confident of a return to positive total net adds in the first half of 2012.

"Our operational achievements and strong financial performance give us confidence as we look ahead to delivering an exciting strategic agenda through 2012, including the launch of our TV proposition."

Of the company's 4.08 million customers, only 270,000 of them have so far opted to use TalkTalk's HomeSafe technology, which is a network-level anti-malware blocker for the consumer broadband market.

The system, implemented by the firm in May last year, was provided by Chinese vendor Huawei and works by harvesting every URL visited by every TalkTalk customer. It then follows them to each web page and scans for threats, creating a master blacklist and whitelist of dangerous and safe URLs respectively.

From the end of this month, any new TalkTalk customer will be prompted by the telco to confirm that they are happy to bypass the technology – in effect agreeing that any child using that service will have access to all that the big bad internet offers, such as porn or gambling sites.

Broadband minister Ed Vaizey welcomed the move.

"Ensuring new customers make an active choice about parental controls is a good start in improving the protection for children online," he said.

"It will mean new customers will have to decide whether they want parental controls on their internet access. I look forward to continuing to work with industry to ensure children can safely enjoy the internet." ®

Reducing security risks from open source software

More from The Register

next story
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
GoTenna: How does this 'magic' work?
An ideal product if you believe the Earth is flat
Telstra to KILL 2G network by end of 2016
GSM now stands for Grave-Seeking-Mobile network
Seeking LTE expert to insert small cells into BT customers' places
Is this the first step to a FON-a-like 4G network?
Yorkshire cops fail to grasp principle behind BT Fon Wi-Fi network
'Prevent people that are passing by to hook up to your network', pleads plod
BlackBerry: Toss the server, mate... BES is in the CLOUD now
BlackBerry Enterprise Services takes aim at SMEs - but there's a catch
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.