Feeds

Retailer drops Eee Pad Transformer Prime, claims quality issues

But Asus denies tablet problems

The essential guide to IT transformation

Asus has denied that its Eee Pad Transformer Prime is suffering from the quality issues one retailer has claimed have necessitated withdrawing the Android tablet from sale.

UK mobile retailer Clove this week stopped selling the Prime because it isn't convinced that "all units we could provide you with are working correctly".

Clove has had trouble sourcing the tablet, but admitted that "good levels of stock" will probably come through at the end of the month, or early March. But having received a barrage of complaints about the Primes that it has shipped thus far, it said it felt forced to "thoroughly test stock before fulfilling any orders".

Asus Eee Pad Transformer Prime TF201 Android tablet and dock

The results were not good. "We are at this time not satisfied that all units we could provide you with are working correctly, and performing to the standard we expect of the unit," the retailer said in its blog.

"We have therefore taken the decision until further notice stop selling the Asus Transformer Prime."

We asked Clove to clarify its criticism of the Prime, but it would not be drawn on what problems its customers have experienced with the tablet.

Asus denied there was anything amiss with its product.

"We refute any and all claims from third-parties regarding the quality of our products," it insisted.

Buyers who have already booked a Prime through Clove will have their order cancelled, with no payments taken. The retailer will email customers if the situation changes.

Past complaints about the Prime have centred on its GPS receiver, found to be poor at picking up satellite signals until Asus patched the tablet's software. The Prime's Wi-Fi sub-system has also been a source of grumbles. ®

Gartner critical capabilities for enterprise endpoint backup

More from The Register

next story
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
Apple's iWatch? They cannae do it ... they don't have the POWER
Analyst predicts fanbois will have to wait until next year
AMD unveils 'single purpose' graphics card for PC gamers and NO ONE else
Chip maker claims the Radeon R9 285 is 'best in its class'
Apple promises to lift Curse of the Drained iPhone 5 Battery
Have you tried turning it off and...? Never mind, here's a replacement
Barnes & Noble: Swallow a Samsung Nook tablet, please ... pretty please
Novelslab finally on sale with ($199 - $20) price tag
Apple to build WORLD'S BIGGEST iStore in Dubai
It's not the size of your shiny-shiny...
Just in case? Unverified 'supersize me' iPhone 6 pics in sneak leak peek
Is bigger necessarily better for the fruity firm's flagship phone?
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Scale data protection with your virtual environment
To scale at the rate of virtualization growth, data protection solutions need to adopt new capabilities and simplify current features.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?