Retailer drops Eee Pad Transformer Prime, claims quality issues
But Asus denies tablet problems
Asus has denied that its Eee Pad Transformer Prime is suffering from the quality issues one retailer has claimed have necessitated withdrawing the Android tablet from sale.
UK mobile retailer Clove this week stopped selling the Prime because it isn't convinced that "all units we could provide you with are working correctly".
Clove has had trouble sourcing the tablet, but admitted that "good levels of stock" will probably come through at the end of the month, or early March. But having received a barrage of complaints about the Primes that it has shipped thus far, it said it felt forced to "thoroughly test stock before fulfilling any orders".
The results were not good. "We are at this time not satisfied that all units we could provide you with are working correctly, and performing to the standard we expect of the unit," the retailer said in its blog.
"We have therefore taken the decision until further notice stop selling the Asus Transformer Prime."
We asked Clove to clarify its criticism of the Prime, but it would not be drawn on what problems its customers have experienced with the tablet.
Asus denied there was anything amiss with its product.
"We refute any and all claims from third-parties regarding the quality of our products," it insisted.
Buyers who have already booked a Prime through Clove will have their order cancelled, with no payments taken. The retailer will email customers if the situation changes.
Past complaints about the Prime have centred on its GPS receiver, found to be poor at picking up satellite signals until Asus patched the tablet's software. The Prime's Wi-Fi sub-system has also been a source of grumbles. ®
'We've cancelled your pre-order for your own good' sounds a lot better than 'we lack the buying power to fulfill your pre-order'.
An "early adopter" speaks
I got mine on Day 1 of UK release (when Clove, like now, had zero stock) and have had ZERO problems. No "wifi issues". No "GPS issues".
Sounds the like "men, they're all bastards, love" syndrome of the jilted girlfriend.
Oh well, plenty of other places selling it. Your loss, Clove.
You simply can't do it can you? You can't post a comment without at least one dig at Apple...
Internet noise? Oh, the irony...
Mine is ok
I have BCOKAS**** serial number Prime bought from Misco UK and it's ok. It gets some GPS signal inside, but outside instant fix on ~9 sats, seems ok walking, not tried in a car yet.
WiFi is OK too, I thought mine was a dud until I checked with WiFi Analyser and discovered my crappy reception was due to my DG834 router's access point dropping out, bounced the router and everything works. Also works while transfering files via bluetooth while watching streamed video, something that other people have reported problems with.