Feeds

Google spews out 'privacy' email to Sky punters too

Not just Virgin Media customers fuming over web giant's intrusion

Choosing a cloud hosting partner with confidence

Sky users have joined Virgin Media subscribers in receiving emails directly from Google about its new privacy policy.

Sky customers received the email from the Chocolate Factory warning them about the controversial changes to its privacy policy, which was quickly followed by an email from Sky about the error.

"We understand that you may have recently received an email to this address from Google with the subject title: 'Changes to Google Privacy Policy and Terms of Service'," the email read.

"We'd like to apologise for any confusion this email may have caused. It was sent in error and should be ignored.

"Google's technology supports the Sky email service, and hence supports your @sky.com address. However, as a @sky.com email subscriber, your only relationship is with Sky. Please be reassured that Sky's Terms and Conditions and Privacy Notice apply and not Google's."

However, the thing that most people are taking issue with is how Google had their email address in the first place and what other uses the search giant might be putting those addresses to.

In a FAQ section on the erroneous email, Sky explained that Google had to have everyone's email address to provide email services to Sky, but the address was the only information the Chocolate Factory had and it hadn't shared it with anyone else.

A Virgin Media spokesperson said the same thing to The Register.

"All Google literally has is an email address that they provision to us," he said, adding that the firm needed to know these addresses so it could allocate storage to each address.

He also confirmed that Virgin Media's privacy policy superseded Google's so customers would not be affected by the changes.

A Google spokesperson said that the Chocolate Factory was busy informing all its customers about its policy changes, including the administrators of enterprise organisations using Google Apps.

"If an enterprise organisation uses Google Apps to provide email to its own employees or customers, Google is contacting only the administrator at that organisation because it has a contract that defines how we handle and store their data," the spokesperson said.

"Due to a glitch in our system, we misclassified some Google Apps email accounts as consumer Gmail accounts and mistakenly sent these users email notifications about the Privacy Policy. While Google provides the backend service that powers these users’ email accounts, we do not have any direct relationship with these users and contacted them in error." ®

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
Regin: The super-spyware the security industry has been silent about
NSA fingered as likely source of complex malware family
Why did it take antivirus giants YEARS to drill into super-scary Regin? Symantec responds...
FYI this isn't just going to target Windows, Linux and OS X fans
Privacy bods offer GOV SPY VICTIMS a FREE SPYWARE SNIFFER
Looks for gov malware that evades most antivirus
Patch NOW! Microsoft slings emergency bug fix at Windows admins
Vulnerability promotes lusers to domain overlords ... oops
HACKERS can DELETE SURVEILLANCE DVRS remotely – report
Hikvision devices wide open to hacking, claim securobods
'Regin': The 'New Stuxnet' spook-grade SOFTWARE WEAPON described
'A degree of technical competence rarely seen'
Astro-boffins start opening universe simulation data
Got a supercomputer? Want to simulate a universe? Here you go
You stupid BRICK! PCs running Avast AV can't handle Windows fixes
Fix issued, fingers pointed, forums in flames
prev story

Whitepapers

Designing and building an open ITOA architecture
Learn about a new IT data taxonomy defined by the four data sources of IT visibility: wire, machine, agent, and synthetic data sets.
Why CIOs should rethink endpoint data protection in the age of mobility
Assessing trends in data protection, specifically with respect to mobile devices, BYOD, and remote employees.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Security and trust: The backbone of doing business over the internet
Explores the current state of website security and the contributions Symantec is making to help organizations protect critical data and build trust with customers.