Feeds

Virgin Media broadband goes titsup for 3 hours

Routing gear fingered for nationwide outage

The essential guide to IT transformation

Virgin Media was hit by a major broadband service blackout early last night that affected an unspecified number of the telco's five million customers.

The company confirmed that the downtime started on Tuesday evening.

"If you experienced a loss of internet connection between 5pm and 8pm on Tues 17th January, we experienced a national outage during this time, which is now resolved," Virgin Media said on its service status page.

It added: "If you have still not been able to reconnect – please try powering down your router for five minutes and then turn back on and this should re-establish your connection. Virgin Media apologise for any inconvenience caused."

El Reg was inundated with emails from unhappy VM customers affected by the outage.

One punter told us yesterday evening that "VM have all but dropped off the web and all Linx peering nodes show down. Users on the forum complaining and the error number is engaged."

Virgin Media's forum manager Mark Wilkin told the firm's broadband customers that the outage was "related to a routing hardware issue". ®

The essential guide to IT transformation

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
EE accused of silencing customer gripes on social media pages
Hello. HELLO. Can EVERYTHING EVERYWHERE HEAR ME?!
Time Warner Cable customers SQUEAL as US network goes offline
A rude awakening: North Americans greeted with outage drama
Shoot-em-up: Sony Online Entertainment hit by 'large scale DDoS attack'
Games disrupted as firm struggles to control network
BT customers face broadband and landline price hikes
Poor punters won't be affected, telecoms giant claims
Broadband slow and expensive? Blame Telstra says CloudFlare
Won't peer, will gouge for Internet transit
prev story

Whitepapers

A new approach to endpoint data protection
What is the best way to ensure comprehensive visibility, management, and control of information on both company-owned and employee-owned devices?
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Maximize storage efficiency across the enterprise
The HP StoreOnce backup solution offers highly flexible, centrally managed, and highly efficient data protection for any enterprise.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.