Feeds

Wheels fall off Aviva Insurance's website for 5 hours

Promises to 'roll over' lapsing policies after outage

Eight steps to building an HP BladeSystem

Aviva's British insurance customers were left battling to get through to a jammed helpline after the company's IT services suffered a five-hour outage that left its web services dangling.

A Reg reader wrote in to say his attempt to access his account online had been fruitless for two days.

An Aviva spokesperson confirmed over the phone that the insurance company had been experiencing outages since Tuesday, and that the firm hadn't had a full web service for five hours that day and half-an-hour on Wednesday. "This affected customers calling into the contact centre," said the rep. "We're fully functional now. We apologies to all of those customers affected."

He assured us that customers who needed to log in to update insurance polices and couldn't would have their insurance policies rolled over.

The Aviva bod said the firm hadn't had time to sift the data to work out the root causes of the problem, but would update us when it does.

Aviva has an in-house IT team under CIO Cathryn Riley, but also several outsourcing deals, most significantly a 10-year £700m datacentre contract with HP-owned EDS. EDS runs two data centres for Aviva in Norwich, where it is headquartered.

IT was one of the areas where Aviva decided to cut the fat when forced to make savings in 2009, by exiting legacy systems and consolidating IT processes. ®

Maximizing your infrastructure through virtualization

More from The Register

next story
Airbus promises Wi-Fi – yay – and 3D movies (meh) in new A330
If the person in front reclines their seat, this could get interesting
UK Parliament rubber-stamps EMERGENCY data grab 'n' keep bill
Just 49 MPs oppose Drip's rushed timetable
Want to beat Verizon's slow Netflix? Get a VPN
Exec finds stream speed climbs when smuggled out
Samsung threatens to cut ties with supplier over child labour allegations
Vows to uphold 'zero tolerance' policy on underage workers
Dude, you're getting a Dell – with BITCOIN: IT giant slurps cryptocash
1. Buy PC with Bitcoin. 2. Mine more coins. 3. Goto step 1
US freemium mobile network eyes up Europe
FreedomPop touts 'free' calls, texts and data
Big Blue Apple: IBM to sell iPads, iPhones to enterprises
iOS/2 gear loaded with apps for big biz ... uh oh BlackBerry
Price cuts, new features coming for Office 365 small biz customers
New plans for companies with up to 300 staff to launch in fall
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Mobile application security vulnerability report
The alarming realities regarding the sheer number of applications vulnerable to attack, and the most common and easily addressable vulnerability errors.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.