Feeds

Wheels fall off Aviva Insurance's website for 5 hours

Promises to 'roll over' lapsing policies after outage

Intelligent flash storage arrays

Aviva's British insurance customers were left battling to get through to a jammed helpline after the company's IT services suffered a five-hour outage that left its web services dangling.

A Reg reader wrote in to say his attempt to access his account online had been fruitless for two days.

An Aviva spokesperson confirmed over the phone that the insurance company had been experiencing outages since Tuesday, and that the firm hadn't had a full web service for five hours that day and half-an-hour on Wednesday. "This affected customers calling into the contact centre," said the rep. "We're fully functional now. We apologies to all of those customers affected."

He assured us that customers who needed to log in to update insurance polices and couldn't would have their insurance policies rolled over.

The Aviva bod said the firm hadn't had time to sift the data to work out the root causes of the problem, but would update us when it does.

Aviva has an in-house IT team under CIO Cathryn Riley, but also several outsourcing deals, most significantly a 10-year £700m datacentre contract with HP-owned EDS. EDS runs two data centres for Aviva in Norwich, where it is headquartered.

IT was one of the areas where Aviva decided to cut the fat when forced to make savings in 2009, by exiting legacy systems and consolidating IT processes. ®

Internet Security Threat Report 2014

More from The Register

next story
Facebook pays INFINITELY MORE UK corp tax than in 2012
Thanks for the £3k, Zuck. Doh! you're IN CREDIT. Guess not
Facebook, Apple: LADIES! Why not FREEZE your EGGS? It's on the company!
No biological clockwatching when you work in Silicon Valley
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
YARR! Pirates walk the plank: DMCA magnets sink in Google results
Spaffing copyrighted stuff over the web? No search ranking for you
In the next four weeks, 100 people will decide the future of the web
While America tucks into Thanksgiving turkey, the world will be taking over the net
Microsoft EU warns: If you have ties to the US, Feds can get your data
European corps can't afford to get complacent while American Big Biz battles Uncle Sam
prev story

Whitepapers

Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.