Feeds

Wheels fall off Aviva Insurance's website for 5 hours

Promises to 'roll over' lapsing policies after outage

Providing a secure and efficient Helpdesk

Aviva's British insurance customers were left battling to get through to a jammed helpline after the company's IT services suffered a five-hour outage that left its web services dangling.

A Reg reader wrote in to say his attempt to access his account online had been fruitless for two days.

An Aviva spokesperson confirmed over the phone that the insurance company had been experiencing outages since Tuesday, and that the firm hadn't had a full web service for five hours that day and half-an-hour on Wednesday. "This affected customers calling into the contact centre," said the rep. "We're fully functional now. We apologies to all of those customers affected."

He assured us that customers who needed to log in to update insurance polices and couldn't would have their insurance policies rolled over.

The Aviva bod said the firm hadn't had time to sift the data to work out the root causes of the problem, but would update us when it does.

Aviva has an in-house IT team under CIO Cathryn Riley, but also several outsourcing deals, most significantly a 10-year £700m datacentre contract with HP-owned EDS. EDS runs two data centres for Aviva in Norwich, where it is headquartered.

IT was one of the areas where Aviva decided to cut the fat when forced to make savings in 2009, by exiting legacy systems and consolidating IT processes. ®

Choosing a cloud hosting partner with confidence

More from The Register

next story
The 'fun-nification' of computer education – good idea?
Compulsory code schools, luvvies love it, but what about Maths and Physics?
Facebook, Apple: LADIES! Why not FREEZE your EGGS? It's on the company!
No biological clockwatching when you work in Silicon Valley
Lords take revenge on REVENGE PORN publishers
Jilted Johns and Jennies with busy fingers face two years inside
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
Ex-US Navy fighter pilot MIT prof: Drones beat humans - I should know
'Missy' Cummings on UAVs, smartcars and dying from boredom
Yes, yes, Steve Jobs. Look what I'VE done for you lately – Tim Cook
New iPhone biz baron points to Apple's (his) greatest successes
Sysadmin with EBOLA? Gartner's issued advice to debug your biz
Start hoarding cleaning supplies, analyst firm says, and assume your team will scatter
Edward who? GCHQ boss dodges Snowden topic during last speech
UK spies would rather 'walk' than do 'mass surveillance'
Doctor Who's Flatline: Cool monsters, yes, but utterly limp subplots
We know what the Doctor does, stop going on about it already
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.