Feeds

Wheels fall off Aviva Insurance's website for 5 hours

Promises to 'roll over' lapsing policies after outage

Intelligent flash storage arrays

Aviva's British insurance customers were left battling to get through to a jammed helpline after the company's IT services suffered a five-hour outage that left its web services dangling.

A Reg reader wrote in to say his attempt to access his account online had been fruitless for two days.

An Aviva spokesperson confirmed over the phone that the insurance company had been experiencing outages since Tuesday, and that the firm hadn't had a full web service for five hours that day and half-an-hour on Wednesday. "This affected customers calling into the contact centre," said the rep. "We're fully functional now. We apologies to all of those customers affected."

He assured us that customers who needed to log in to update insurance polices and couldn't would have their insurance policies rolled over.

The Aviva bod said the firm hadn't had time to sift the data to work out the root causes of the problem, but would update us when it does.

Aviva has an in-house IT team under CIO Cathryn Riley, but also several outsourcing deals, most significantly a 10-year £700m datacentre contract with HP-owned EDS. EDS runs two data centres for Aviva in Norwich, where it is headquartered.

IT was one of the areas where Aviva decided to cut the fat when forced to make savings in 2009, by exiting legacy systems and consolidating IT processes. ®

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
Ex-US Navy fighter pilot MIT prof: Drones beat humans - I should know
'Missy' Cummings on UAVs, smartcars and dying from boredom
Facebook, Apple: LADIES! Why not FREEZE your EGGS? It's on the company!
No biological clockwatching when you work in Silicon Valley
The 'fun-nification' of computer education – good idea?
Compulsory code schools, luvvies love it, but what about Maths and Physics?
Doctor Who's Flatline: Cool monsters, yes, but utterly limp subplots
We know what the Doctor does, stop going on about it already
'Cowardly, venomous trolls' threatened with TWO-YEAR sentences for menacing posts
UK government: 'Taking a stand against a baying cyber-mob'
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
Sysadmin with EBOLA? Gartner's issued advice to debug your biz
Start hoarding cleaning supplies, analyst firm says, and assume your team will scatter
Don't bother telling people if you lose their data, say Euro bods
You read that right – with the proviso that it's encrypted
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.