Feeds

Ofcom sides with Orange over price hikes

Operator action will not be probed

Secure remote control for conventional and virtual desktops

Ofcom has ruled that it will not investigate Orange's controversial 2011 price-hike as the carrier's move is unlikely to have breached legislation.

The industry regulator had contemplated action after Orange's sudden changes to pay-monthly contracts left customers fuming.

An Orange spokesperson told Reg Hardware at the time of the price rises: "The increase in the price plan charges is less than the 5.4 per cent rate of inflation as measured by the Retail Price Index (RPI) in October 2011."

Ofocm rules allow prices to be raised by up to the RPI figure in any 12-month period without repercussions.

Unfortunately for those feeling short-changed, Ofcom agrees with the operator and sees no reason to take action, Mobile Today reports.

"Having assessed the complaints against the relevant consumer legislation, Ofcom has decided on the evidence available not to proceed with an investigation at this time as this price rise is not likely to be a breach of current legislation," said a company spokeswoman.

There is one option left to pursue, should you be reluctant to step aside.

If a customer feels they have suffered "material detriment" as a result of the price-hike, they can contact Orange and argue their case. This would need evidence, though, and the guidelines for what constitutes as such are foggy, to say the least. Good luck. ®

Providing a secure and efficient Helpdesk

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.