Feeds

Ofcom sides with Orange over price hikes

Operator action will not be probed

Using blade systems to cut costs and sharpen efficiencies

Ofcom has ruled that it will not investigate Orange's controversial 2011 price-hike as the carrier's move is unlikely to have breached legislation.

The industry regulator had contemplated action after Orange's sudden changes to pay-monthly contracts left customers fuming.

An Orange spokesperson told Reg Hardware at the time of the price rises: "The increase in the price plan charges is less than the 5.4 per cent rate of inflation as measured by the Retail Price Index (RPI) in October 2011."

Ofocm rules allow prices to be raised by up to the RPI figure in any 12-month period without repercussions.

Unfortunately for those feeling short-changed, Ofcom agrees with the operator and sees no reason to take action, Mobile Today reports.

"Having assessed the complaints against the relevant consumer legislation, Ofcom has decided on the evidence available not to proceed with an investigation at this time as this price rise is not likely to be a breach of current legislation," said a company spokeswoman.

There is one option left to pursue, should you be reluctant to step aside.

If a customer feels they have suffered "material detriment" as a result of the price-hike, they can contact Orange and argue their case. This would need evidence, though, and the guidelines for what constitutes as such are foggy, to say the least. Good luck. ®

HP ProLiant Gen8: Integrated lifecycle automation

More from The Register

next story
Yorkshire cops fail to grasp principle behind BT Fon Wi-Fi network
'Prevent people that are passing by to hook up to your network', pleads plod
Major problems beset UK ISP filth filters: But it's OK, nobody uses them
It's almost as though pr0n was actually rather popular
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
Microsoft unsheathes cheap Android-killer: Behold, the Lumia 530
Say it with us: I'm King of the Landfill-ill-ill-ill
All those new '5G standards'? Here's the science they rely on
Radio professor tells us how wireless will get faster in the real world
US freemium mobile network eyes up Europe
FreedomPop touts 'free' calls, texts and data
'Two-speed internet' storm turns FCC.gov into zero-speed website
Deadline for comments on net neutrality shake-up extended to Friday
Oh girl, you jus' didn't: Level 3 slaps Verizon in Netflix throttle blowup
Just hook us up to more 10Gbps ports, backbone biz yells in tit-for-tat spat
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Reducing security risks from open source software
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.