Feeds

Vodafail riles ACMA again

Rogue telemarketers won't toe the line

Gartner critical capabilities for enterprise endpoint backup

The house of VHA is in trouble with authorities again, this time attracting the ire of the Australian Communications and Media Authority for breaching the ‘Do Not Call Register’ Act.

VHA has submitted to an enforceable undertaking after a raft of consumer complaints emerged concerning rogue telemarketers spruiking the products of Vodafone and 3 Mobile.

If the carrier and its errant telemarketing soldiers stray from the programme again, the row may find its way to the Federal Court.

The ACMA wrist-slap requires VHA to extensively audit and report back to the regulator on all its dealers’ telemarketing activities. If any of its dealers breach the Do Not Call Register Act, it must report the dealer to the ACMA immediately.

VHA and all its subsidiaries and dealers will now be required to keep comprehensive records of the telemarketing calls made and implement “robust procedures” around recording VHA’s customers’ consent to be called by, or requests to opt out of receiving, telemarketing calls.

ACMA chairman Chris Chapman warned that if VHA does not comply with the these obligations, the undertaking can be enforced by the Federal Court. ®

Build a business case: developing custom apps

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Scale data protection with your virtual environment
To scale at the rate of virtualization growth, data protection solutions need to adopt new capabilities and simplify current features.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?