Feeds

Vodafail riles ACMA again

Rogue telemarketers won't toe the line

Boost IT visibility and business value

The house of VHA is in trouble with authorities again, this time attracting the ire of the Australian Communications and Media Authority for breaching the ‘Do Not Call Register’ Act.

VHA has submitted to an enforceable undertaking after a raft of consumer complaints emerged concerning rogue telemarketers spruiking the products of Vodafone and 3 Mobile.

If the carrier and its errant telemarketing soldiers stray from the programme again, the row may find its way to the Federal Court.

The ACMA wrist-slap requires VHA to extensively audit and report back to the regulator on all its dealers’ telemarketing activities. If any of its dealers breach the Do Not Call Register Act, it must report the dealer to the ACMA immediately.

VHA and all its subsidiaries and dealers will now be required to keep comprehensive records of the telemarketing calls made and implement “robust procedures” around recording VHA’s customers’ consent to be called by, or requests to opt out of receiving, telemarketing calls.

ACMA chairman Chris Chapman warned that if VHA does not comply with the these obligations, the undertaking can be enforced by the Federal Court. ®

The essential guide to IT transformation

More from The Register

next story
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
Don't call it throttling: Ericsson 'priority' tech gives users their own slice of spectrum
Actually it's a nifty trick - at least you'll pay for what you get
Three floats Jolla in Hong Kong: Says Sailfish is '3rd option'
Network throws hat into ring with Linux-powered handsets
Fifteen zero days found in hacker router comp romp
Four routers rooted in SOHOpelessly Broken challenge
New Sprint CEO says he will lower axe on staff – but prices come first
'Very disruptive' new rates to be revealed next week
US TV stations bowl sueball directly at FCC's spectrum mega-sale
Broadcasters upset about coverage and cost as they shift up and down the dials
Trans-Pacific: Google spaffs cash on FAST undersea packet-flinging
One of 6 backers for new 60 Tbps cable to hook US to Japan
Tech city types developing 'Google Glass for the blind' app
An app and service where other people 'see' for you
Canadian ISP Shaw falls over with 'routing' sickness
How sure are you of cloud computing now?
UK mobile coverage is BETTER than EVER, networks tell Ofcom
Regulator swallows this line and parrots it back out at us. What are they playing at?
prev story

Whitepapers

5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.