Vodafail riles ACMA again
Rogue telemarketers won't toe the line
Ensure Ease of Recovery with Asigra’s Agentless Software
The house of VHA is in trouble with authorities again, this time attracting the ire of the Australian Communications and Media Authority for breaching the ‘Do Not Call Register’ Act.
VHA has submitted to an enforceable undertaking after a raft of consumer complaints emerged concerning rogue telemarketers spruiking the products of Vodafone and 3 Mobile.
If the carrier and its errant telemarketing soldiers stray from the programme again, the row may find its way to the Federal Court.
The ACMA wrist-slap requires VHA to extensively audit and report back to the regulator on all its dealers’ telemarketing activities. If any of its dealers breach the Do Not Call Register Act, it must report the dealer to the ACMA immediately.
VHA and all its subsidiaries and dealers will now be required to keep comprehensive records of the telemarketing calls made and implement “robust procedures” around recording VHA’s customers’ consent to be called by, or requests to opt out of receiving, telemarketing calls.
ACMA chairman Chris Chapman warned that if VHA does not comply with the these obligations, the undertaking can be enforced by the Federal Court. ®
COMMENTS
Oh dear
I'd hate to be an independent VHA dealer right now... Sounds like they're all gonna get hit with a big time wasting exercise. And who gets to pay for it? The dealers who didn't do anything wrong of course... Bloody government.
"And how do you separate an approved dealer from a rogue one."
By their behavior.
The cop out is allowing companies / governments / whatever to claim "it wasn't us it was the contractor". They do the work in your name, you can take the rap.
IT infrastructure monitoring strategies
What you need to know about cloud backup
Agentless Backup is Not a Myth
Customer Success Testimonial: Recovery is Everything
Data control in the cloud
