Feeds

Amazon says soz for foisting mag sub onto Kindle-touchers

Fury as punters 'billed' for rag they hadn't asked for

Security for virtualized datacentres

Amazon has annoyed Kindle owners by appearing to sign them up to a paid-for bi-weekly magazine subscription they hadn't requested.

After receiving an email informing them of their new subscription to Kindle Compass, their first billing date and the number of the credit card they'd be "charged" on, confused customers turned to forum boards to complain.

The email reads:

Hello from Amazon.com,

Your free trial to The Kindle Compass (bi-weekly) has started - you can begin reading on your Kindle. If you enjoy your free trial, do nothing and your subscription will automatically continue at the monthly subscription rate.

Subscription name: The Kindle Compass (bi-weekly)

Current Price: $0.00 per month

Sold by: Amazon Digital Services, Inc.

Start Date: 01/05/12

Free Trial Length: 14 Days

1st Billing Date: 01/19/12

Payment Method: Card ending in xxxx

To change your payment method, cancel your subscription or see further subscription details, please visit http://www.amazon.com/manageyourkindlesubscriptions

If you have any questions or require assistance, please visit http://www.amazon.com/kindlesupport Thank You. We hope you enjoy your Kindle subscription to The Kindle Compass (bi-weekly)

Best regards, The Amazon Kindle Team

Note: This e-mail was sent from a notification-only e-mail address that cannot accept incoming e-mail. Please do not reply directly to this message.

It turns out that The Kindle Compass magazine is a free service that Amazon was trialling to a randomly selected group of Kindle owners. Customers can opt out, or in, at any time.

Amazon has apologised for the confusing phrasing of the first email which suggested that money was involved and stressed that the magazine is free and optional.

Amazon released this statement:

This morning we sent you an email regarding The Kindle Compass, a new free publication built by the Kindle editorial team that we’re piloting to a small number of Kindle customers.

This email incorrectly referred to The Kindle Compass as a subscription with a free trial. We built it to always be free for customers, and you will never be charged for it. We apologize for any confusion.

We've asked Amazon whether any UK Kindlers were involved, and for more information on the mysterious Kindle mag. We'll update when they get back. ®

Reducing the cost and complexity of web vulnerability management

More from The Register

next story
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
JINGS! Microsoft Bing called Scots indyref RIGHT!
Redmond sporran metrics get one in the ten ring
Driving with an Apple Watch could land you with a £100 FINE
Bad news for tech-addicted fanbois behind the wheel
Murdoch to Europe: Inflict MORE PAIN on Google, please
'Platform for piracy' must be punished, or it'll kill us in FIVE YEARS
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Found inside ISIS terror chap's laptop: CELINE DION tunes
REPORT: Stash of terrorist material found in Syria Dell box
Sony says year's losses will be FOUR TIMES DEEPER than thought
Losses of more than $2 BILLION loom over troubled Japanese corp
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
Protecting users from Firesheep and other Sidejacking attacks with SSL
Discussing the vulnerabilities inherent in Wi-Fi networks, and how using TLS/SSL for your entire site will assure security.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.