Feeds

Shoppers love fondling iPads to fill out sex health survey

'Rate my NHS' poll suddenly popular when shiny tech appears

Combat fraud and increase customer satisfaction

A survey conducted using iPads has helped an NHS cluster reach out more people in quicker time for their views on local health services.

The Buckinghamshire and Oxfordshire NHS cluster gave researchers iPads that had a special software installed and asked them to gather opinions at Eden shopping centre in High Wycombe.

The method resulted in more public responses than the traditional paper and online surveys.

"A survey accessible by mobile devices was created, requiring no registration and asking only key questions so that the public could answer it quickly and conveniently," said a spokeswoman for the cluster.

Inovem, the company which developed the health consultation software Talking Health installed on the iPads, claims it helps organisations that want to involve, consult or collaborate with others to do so quickly and without unnecessary barriers.

Talking Health has been used in Oxfordshire since 2009, but was only launched in Buckinghamshire this autumn after the primary care trusts for the two counties joined forces to form a new 'cluster'. It's use via iPads was a first for both counties.

The survey team questioned people about general health services across Buckinghamshire and got an average of 45 responses per hour, compared to 60 online responses in a month.

The survey also generated a greater response from a much wider demographic, and not just the "familiar few" who regularly engage over the web.

Overall the cluster has carried out more than 40 consultations and received 4,400 responses. In Buckinghamshire recent consultations have covered the redesign of dermatology outpatient services and the recommissioning of its community sexual health services.

Its iPad experience has made it realise that it is important to use more informal and less wordy language in surveys on mobile devices. It is now also looking at other ways in which mobile gadgets could be used to support consultations.

Talking Health is also used by Hertfordshire NHS, NHS Hampshire, and NHS Berkshire west and Berkshire east primary care trust.

John Glover, sales and marketing director at Inovem, says: "They [NHS trusts] have tried to reach people who are not online and they can also speak to people face to face, which some people prefer. Talking Health will record their details for further consultation and people can receive alerts according to what they are interested in."

This article was originally published at Guardian Professional. Join the Guardian Healthcare Network to receive regular emails on NHS innovation.

Combat fraud and increase customer satisfaction

More from The Register

next story
This time it's 'Personal': new Office 365 sub covers just two devices
Redmond also brings Office into Google's back yard
Oh no, Joe: WinPhone users already griping over 8.1 mega-update
Hang on. Which bit of Developer Preview don't you understand?
Microsoft lobs pre-release Windows Phone 8.1 at devs who dare
App makers can load it before anyone else, but if they do they're stuck with it
Half of Twitter's 'active users' are SILENT STALKERS
Nearly 50% have NEVER tweeted a word
Internet-of-stuff startup dumps NoSQL for ... SQL?
NoSQL taste great at first but lacks proper nutrients, says startup cloud whiz
Ditch the sync, paddle in the Streem: Upstart offers syncless sharing
Upload, delete and carry on sharing afterwards?
New Facebook phone app allows you to stalk your mates
Nearby Friends feature goes live in a few weeks
Microsoft TIER SMEAR changes app prices whether devs ask or not
Some go up, some go down, Redmond goes silent
Batten down the hatches, Ubuntu 14.04 LTS due in TWO DAYS
Admins dab straining server brows in advance of Trusty Tahr's long-term support landing
prev story

Whitepapers

SANS - Survey on application security programs
In this whitepaper learn about the state of application security programs and practices of 488 surveyed respondents, and discover how mature and effective these programs are.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.