Feeds

Now Post Office branches hit by computer glitches

Xmas queue misery after Royal Mail's web fail

Build a business case: developing custom apps

Computer glitches reduced Post Office branch services to a crawl on Monday.

The Post Office network was knocked for six in two 30-minute periods, leading to long queues on one of the busiest posting days in the run-up to Christmas. The bugs coincided with problems accessing services on the Post Office website.

The Post Office has apologised for the glitch, telling the BBC that services have been restored across its network of 11,800 branches. The Post Office handles pension and benefit payments, driving licence applications and other services as well as letters and parcels.

El Reg has heard that French technicians are beING brought over to sort out the Post Office's problems.

Government-backed watchdog Consumer Focus Is to complain about the incident, which follows the collapse of the Post Office's banking payment network back in July.

In a statement, Andy Burrows, head of Post Offices & Essential Community Services at Consumer Focus, said: "We are extremely concerned that this is the second nationwide computer failure in post offices in less than six months. This will have caused major disruption for consumers at the busiest time of the year for the Post Office."

"People rely upon the Post Office not just for mail services but also to access cash and much needed pensions and benefits. We will be taking up our concerns with Post Office Limited as a priority," he added.

Last week Royal Mail confessed that it had charged business customers twice for online postal services. It promised to refund overcharged clients as well as paying a £25 goodwill payment. The problems centred on a failure of the SmartStamp application to notify users that transactions had gone through, leading to customers retrying and repaying, as well as issues in topping up accounts and accessing Price Finder, an online postage application.

A Post Office spokesman said that problems affecting its network were unrelated to those that nobbled Royal Mail's website services last week.

In a statement issued on Monday, Royal Mail said it was continuing to work closely with Capgemini, which manages the Royal Mail website on its behalf, to restore services to normal. ®

The Power of One Infographic

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
White? Male? You work in tech? Let us guess ... Twitter? We KNEW it!
Grim diversity numbers dumped alongside Facebook earnings
HP, Microsoft prove it again: Big Business doesn't create jobs
SMEs get lip service - what they need is dinner at the Club
Bose says today is F*** With Dre Day: Beats sued in patent battle
Music gear giant seeks some of that sweet, sweet Apple pie
Amazon Reveals One Weird Trick: A Loss On Almost $20bn In Sales
Investors really hate it: Share price plunge as growth SLOWS in key AWS division
Dude, you're getting a Dell – with BITCOIN: IT giant slurps cryptocash
1. Buy PC with Bitcoin. 2. Mine more coins. 3. Goto step 1
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.