Feeds

Now Post Office branches hit by computer glitches

Xmas queue misery after Royal Mail's web fail

High performance access to file storage

Computer glitches reduced Post Office branch services to a crawl on Monday.

The Post Office network was knocked for six in two 30-minute periods, leading to long queues on one of the busiest posting days in the run-up to Christmas. The bugs coincided with problems accessing services on the Post Office website.

The Post Office has apologised for the glitch, telling the BBC that services have been restored across its network of 11,800 branches. The Post Office handles pension and benefit payments, driving licence applications and other services as well as letters and parcels.

El Reg has heard that French technicians are beING brought over to sort out the Post Office's problems.

Government-backed watchdog Consumer Focus Is to complain about the incident, which follows the collapse of the Post Office's banking payment network back in July.

In a statement, Andy Burrows, head of Post Offices & Essential Community Services at Consumer Focus, said: "We are extremely concerned that this is the second nationwide computer failure in post offices in less than six months. This will have caused major disruption for consumers at the busiest time of the year for the Post Office."

"People rely upon the Post Office not just for mail services but also to access cash and much needed pensions and benefits. We will be taking up our concerns with Post Office Limited as a priority," he added.

Last week Royal Mail confessed that it had charged business customers twice for online postal services. It promised to refund overcharged clients as well as paying a £25 goodwill payment. The problems centred on a failure of the SmartStamp application to notify users that transactions had gone through, leading to customers retrying and repaying, as well as issues in topping up accounts and accessing Price Finder, an online postage application.

A Post Office spokesman said that problems affecting its network were unrelated to those that nobbled Royal Mail's website services last week.

In a statement issued on Monday, Royal Mail said it was continuing to work closely with Capgemini, which manages the Royal Mail website on its behalf, to restore services to normal. ®

High performance access to file storage

More from The Register

next story
Sorry London, Europe's top tech city is Munich
New 'Atlas of ICT Activity' finds innovation isn't happening at Silicon Roundabout
MtGox chief Karpelès refuses to come to US for g-men's grilling
Bitcoin baron says he needs another lawyer for FinCEN chat
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
Audio fans, prepare yourself for the Second Coming ... of Blu-ray
High Fidelity Pure Audio – is this what your ears have been waiting for?
Did a date calculation bug just cost hard-up Co-op Bank £110m?
And just when Brit banking org needs £400m to stay afloat
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
Apple DOMINATES the Valley, rakes in more profit than Google, HP, Intel, Cisco COMBINED
Cook & Co. also pay more taxes than those four worthies PLUS eBay and Oracle
prev story

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
HP ArcSight ESM solution helps Finansbank
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.