Feeds

Orange contract price hike angers subscribers

Inflationary increase

Top 5 reasons to deploy VMware with Tegile

Orange has announced a price hike on UK pay monthly contracts, with fees rising by 4.34 per cent. Customers are not impressed.

"Due to recent increases in inflation, we will be increasing the price of our monthly tariff plans by 4.34 per cent from the 8 January 2012," the company told customers this week.

However, "call, text and data rates will not be changing", the operator pledged.

"The increase in the price plan charges is less than the 5.4 per cent rate of inflation as measured by the Retail Price Index (RPI) in October 2011," a company spokesman told Reg Hardware.

"Our pay monthly terms and conditions allow us to increase charges by up to the RPI figure in any 12-month period."

Customers on £15 a month will now pay £15.64, while those on £20 each month are up to £20.86.

There are exceptions, though. Those who took new price plans from September onwards will not experience a change because the plan had already taken into account inflationary rises, Orange said.

Pay-As-You-Go, Orange Home, SIM-only customers, Mobile Broadband and Business customers will not face the increase, either.

The one hope for affected users is Ofcom. The regulator's rules say any change in contract must not only be made clear to customers in plenty of time, but must also come with a free opt-out option.

Orange insists that this rule does not apply because the increase was catered for within existing contract Ts&Cs.

We eagerly await Ofcom's pronouncement on the matter. ®

Security for virtualized datacentres

More from The Register

next story
Brit telcos warn Scots that voting Yes could lead to HEFTY bills
BT and Co: Independence vote likely to mean 'increased costs'
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
Will BlackBerry make a comeback with its SQUARE smartphones?
Plus PC PIMs from company formerly known as RIM
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
EE buys 58 Phones 4u stores for £2.5m after picking over carcass
Operator says it will safeguard 359 jobs, plans lick of paint
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Google+ GOING, GOING ... ? Newbie Gmailers no longer forced into mandatory ID slurp
Mountain View distances itself from lame 'network thingy'
Vodafone to buy 140 Phones 4u stores from stricken retailer
887 jobs 'preserved' in the process, says administrator PwC
Bonking with Apple has POUNDED mobe operators' wallets
... into submission. Weve squeals, ditches payment plans
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.