Feeds

System crash briefly grounds Qantas boarding passes

Mile-high pilot romp doesn’t help rep, either

Build a business case: developing custom apps

In just another workday in the perpetual crisis-management of Qantas PR, a system crash at Sydney airport had check-in staff issuing handwritten boarding passes.

It’s yet more bad publicity for an airline that early in November grounded its entire fleet to teach a lesson to unions; then last week nominated itself for “world’s worst social media campaign” by inviting Twitter users to relate their “Qantas luxury” experience, creating a veritable Tweet-storm of public abuse.

Today’s unexplained outage, which affected Qantas check-ins around the country, lasted around two hours, from 6.40am to shortly before 8am, during the morning business traveller peak. However, since the problem only affected printing rather than the ability to process passengers, the airline told the Sydney Morning Herald that the problem caused only “minor delays”.

The Herald says that although Qantas asserted that overseas airports weren’t affected, passengers in Auckland in New Zealand were also receiving handwritten boarding passes.

The embattled airline’s reputation is also suffering one of the worst embarrassments possible, with Murdoch’s Herald Sun airing passenger complaints that a pilot had a “steamy interaction” with a passenger on a long-haul flight between London and Australia.

The newspaper said the pilot was “not in uniform at the time of the incident,” which may be regarded as redundant if the pair joined the mile-high club on the flight. ®

Update: Qantas has stated on Twitter that the outage was caused by upstream IT systems provider Amadeus, and that it affected all Amadeus customers worldwide. ®

Boost IT visibility and business value

More from The Register

next story
Yes, but what are your plans if a DRAGON attacks?
Local UK gov outs most ridiculous FoI requests...
Drunkards warned: If you can't walk in a straight line, don't shop online, you fool!
Put it away boys. Cover them up ladies. Your credit cards, we mean
Murder accused DIDN'T ask Siri 'how to hide my roommate'
US court hears of cached browser image - not actual request
Why your mum was WRONG about whiffy tattooed people
They're a future source of RENEWABLE ENERGY
Chomp that sausage: Brits just LOVE scoffing a Full Monty
Sales of traditional brekkie foods soar as hungry folk get their mitts greasy
Cops baffled by riddle of CHICKEN who crossed ROAD
'Officers were unable to determine Chicken's intent'
Nuts to your poncey hipster coffees, I want a TESLA ELECTRO-CAFE
Examining the frothy disconnect in indie cafe culture
Ex-Apple man Sam Sung - for it is he - sticks namebadge on eBay
Stump up via tat bazaar, do a good thing for ill kids
Check your Clungene, Irish women warned
Have a quick shufti, you may not be pregnant after all
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Solving today's distributed Big Data backup challenges
Enable IT efficiency and allow a firm to access and reuse corporate information for competitive advantage, ultimately changing business outcomes.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.