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Royal Mail fights to address website outages

Upgrade knocks stamp service offline

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Parts of the website for the Royal Mail still aren't operational today, after the site reportedly went down over the weekend.

Using the website at the time of publication was very slow going, and Reg readers said that the Smartstamp service for printing postage was offline.

The website wasn't carrying any message for potentially peeved customers, but the Royal Mail's Twitter feed said:

We're working hard to resolve the technical issues we have with parts of the website at the moment. We'll update twitter with any new info.

The first mention of the problems on the feed is around three hours ago, however some readers said they had been experiencing website issues for the last 24 hours. (The Twitter profile is not updated over the weekend.)

The outage on Sunday and today's problems have apparently come after the website attempted to upgrade.

The Royal Mail had not responded to requests for comment at the time of publication.

Anyone who wants to send parcels by standard mail in time for Christmas arrival has until December 14, and cards and letters need to be on their way by December 20. ®

Bootnote

Royal Mail's press contact got in touch with us to reiterate what was already announced on the company's twitter feed: there are, indeed, technical issues affecting the site.

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