Feeds

Update knackers hundreds of Zendesk helpdesks

Fix blunder Twitter chunder 'great confusion' followed

Internet Security Threat Report 2014

The boss at cloud-based online helpdesk software provider Zendesk has apologised for a brief outage last night that suspended 360 client accounts.

The firm, which counts big names including Adobe, Sony, Xerox, Groupon, Dropbox and Rackspace among its customers, experienced unexpected downtime for forty minutes from 22.15 GMT.

The issue came amid a weekly software release, the firm said in a blog post: "A change to the way we suspend accounts caused us to erroneously suspend the affected customers."

It responded by suspending all accounts to restore service, but this resulted in Twitter-linked support tickets being created on some accounts that had long been dormant.

"Once we realised this, we disabled Twitter functionality for all accounts until we determined which accounts should be correctly suspended," Zendesk added.

The firm said it's reviewing the way it manages suspended accounts and exploring checks to prevent the issue reoccurring.

In a tweet, CEO Mikkel Svane said: "Sorry. We wrongfully suspended some accounts today. Then revived some old trials. To great confusion for everybody." ®

Reducing the cost and complexity of web vulnerability management

More from The Register

next story
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
JINGS! Microsoft Bing called Scots indyref RIGHT!
Redmond sporran metrics get one in the ten ring
Driving with an Apple Watch could land you with a £100 FINE
Bad news for tech-addicted fanbois behind the wheel
Murdoch to Europe: Inflict MORE PAIN on Google, please
'Platform for piracy' must be punished, or it'll kill us in FIVE YEARS
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Found inside ISIS terror chap's laptop: CELINE DION tunes
REPORT: Stash of terrorist material found in Syria Dell box
Sony says year's losses will be FOUR TIMES DEEPER than thought
Losses of more than $2 BILLION loom over troubled Japanese corp
Show us your Five-Eyes SECRETS says Privacy International
Refusal to disclose GCHQ canteen menus and prices triggers Euro Human Rights Court action
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
Protecting users from Firesheep and other Sidejacking attacks with SSL
Discussing the vulnerabilities inherent in Wi-Fi networks, and how using TLS/SSL for your entire site will assure security.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.