Feeds

Update knackers hundreds of Zendesk helpdesks

Fix blunder Twitter chunder 'great confusion' followed

Top three mobile application threats

The boss at cloud-based online helpdesk software provider Zendesk has apologised for a brief outage last night that suspended 360 client accounts.

The firm, which counts big names including Adobe, Sony, Xerox, Groupon, Dropbox and Rackspace among its customers, experienced unexpected downtime for forty minutes from 22.15 GMT.

The issue came amid a weekly software release, the firm said in a blog post: "A change to the way we suspend accounts caused us to erroneously suspend the affected customers."

It responded by suspending all accounts to restore service, but this resulted in Twitter-linked support tickets being created on some accounts that had long been dormant.

"Once we realised this, we disabled Twitter functionality for all accounts until we determined which accounts should be correctly suspended," Zendesk added.

The firm said it's reviewing the way it manages suspended accounts and exploring checks to prevent the issue reoccurring.

In a tweet, CEO Mikkel Svane said: "Sorry. We wrongfully suspended some accounts today. Then revived some old trials. To great confusion for everybody." ®

Top three mobile application threats

More from The Register

next story
Audio fans, prepare yourself for the Second Coming ... of Blu-ray
High Fidelity Pure Audio – is this what your ears have been waiting for?
Record labels sue Pandora over vintage song royalties
Companies want payout on recordings made before 1972
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
Apple DOMINATES the Valley, rakes in more profit than Google, HP, Intel, Cisco COMBINED
Cook & Co. also pay more taxes than those four worthies PLUS eBay and Oracle
Intel sees 'signs of improvement in the PC business' but earnings remain 'Meh...'
Prospects for the future, however, please Wall Street money men
What's a right pain in the ASCII for IBM? Its own leech-like hardware biz
Keep your eyes on our cloud while we remove this pesky thing, say execs
prev story

Whitepapers

Mainstay ROI - Does application security pay?
In this whitepaper learn how you and your enterprise might benefit from better software security.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.