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Reg readers say: Having the right info is key to productivity

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Ensuring that people have the information they need when they need it is the single most important element when it comes to productivity in the workplace. At least, that’s what you guys told us when we conducted a survey on end user productivity earlier this year.

However, your answers to our questions also made it amply clear that there’s a gap, not to say a yawning chasm, between reality and the desired state. The majority of organisations are at best doing a middling job, and only a very small number class themselves as doing ‘very well’ at making sure everybody has the information they need when they need it.

So there’s clearly some work to be done, and one might expect that to be reflected in companies’ IT investment priorities. Except that it doesn’t seem to be happening. While a lot of companies recognise the need to make improvements, many state that they’re not planning to do anything about it. Lack of funding no doubt plays a role; and yet, we also get the impression that when there’s a will, some money can usually be found.

What is it then that prevents companies from investing in the tools and services needed to deliver the right information to the right place at the right time? It doesn’t seem to have much to do with industry sector per se – manufacturing and financial services are no different when it comes to recognising the overall importance of ‘right information, right time, right place.’ When it comes to the detail, though, different sectors will be taking different approaches.

To find out more, we’re starting by taking an in-depth look at the issue from a Financial Services perspective. So if you’re working anywhere in the Financial Services industry, it would be great if you could help us understand in more detail what’s going on by completing this survey If you’re not working in FS, we’d still love to hear your views – please keep your comments coming. ®

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