Feeds

Fully assured

Service assurance: a workshop in one document

  • alert
  • submit to reddit

Boost IT visibility and business value

Report If you were following our service assurance workshop and wanted a summary, or if you wanted to follow it but didn't have the time and then all the articles piled up and you panicked, we've got an early Christmas present. Our round-up takes all the essential points of the articles in the workshop, plus the best of your feedback, and distils them into a single document.

We admit it: we never know what's going to get a reaction from our readers. The topic of how you provide service, how you measure it - and even what a service is - really scratched your itch. Our articles inspired what politicians would call a frank exchange of views. Even if no one has all the answers, you agree that service assurance isn't just a job that the IT department has to do; it's arguably the fundamental IT skill in the future.

You're well aware of the risks, the rewards, and the difference between marketing fluff and reality. We think we are too, and hope that, if you've got service problems to solve, our round-up report helps you to fix them.

Download it here, it's free.

The Power of One Brief: Top reasons to choose HP BladeSystem

More from The Register

next story
Stick a 4K in them: Super high-res TVs are DONE
4,000 pixels is niche now... Don't say we didn't warn you
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
Philip K Dick 'Nazi alternate reality' story to be made into TV series
Amazon Studios, Ridley Scott firm to produce The Man in the High Castle
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Bose says today is F*** With Dre Day: Beats sued in patent battle
Music gear giant seeks some of that sweet, sweet Apple pie
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
Too many IT conferences to cover? MICROSOFT to the RESCUE!
Yet more word of cuts emerges from Redmond
Joe Average isn't worth $10 a year to Mark Zuckerberg
The Social Network deflates the PC resurgence with mobile-only usage prediction
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Securing Web Applications Made Simple and Scalable
Learn how automated security testing can provide a simple and scalable way to protect your web applications.