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Service assurance: a workshop in one document

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Report If you were following our service assurance workshop and wanted a summary, or if you wanted to follow it but didn't have the time and then all the articles piled up and you panicked, we've got an early Christmas present. Our round-up takes all the essential points of the articles in the workshop, plus the best of your feedback, and distils them into a single document.

We admit it: we never know what's going to get a reaction from our readers. The topic of how you provide service, how you measure it - and even what a service is - really scratched your itch. Our articles inspired what politicians would call a frank exchange of views. Even if no one has all the answers, you agree that service assurance isn't just a job that the IT department has to do; it's arguably the fundamental IT skill in the future.

You're well aware of the risks, the rewards, and the difference between marketing fluff and reality. We think we are too, and hope that, if you've got service problems to solve, our round-up report helps you to fix them.

Download it here, it's free.

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