Feeds

Fully assured

Service assurance: a workshop in one document

  • alert
  • submit to reddit

3 Big data security analytics techniques

Report If you were following our service assurance workshop and wanted a summary, or if you wanted to follow it but didn't have the time and then all the articles piled up and you panicked, we've got an early Christmas present. Our round-up takes all the essential points of the articles in the workshop, plus the best of your feedback, and distils them into a single document.

We admit it: we never know what's going to get a reaction from our readers. The topic of how you provide service, how you measure it - and even what a service is - really scratched your itch. Our articles inspired what politicians would call a frank exchange of views. Even if no one has all the answers, you agree that service assurance isn't just a job that the IT department has to do; it's arguably the fundamental IT skill in the future.

You're well aware of the risks, the rewards, and the difference between marketing fluff and reality. We think we are too, and hope that, if you've got service problems to solve, our round-up report helps you to fix them.

Download it here, it's free.

Combat fraud and increase customer satisfaction

More from The Register

next story
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
Audio fans, prepare yourself for the Second Coming ... of Blu-ray
High Fidelity Pure Audio – is this what your ears have been waiting for?
Did a date calculation bug just cost hard-up Co-op Bank £110m?
And just when Brit banking org needs £400m to stay afloat
MtGox chief Karpelès refuses to come to US for g-men's grilling
Bitcoin baron says he needs another lawyer for FinCEN chat
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
Apple DOMINATES the Valley, rakes in more profit than Google, HP, Intel, Cisco COMBINED
Cook & Co. also pay more taxes than those four worthies PLUS eBay and Oracle
It may be ILLEGAL to run Heartbleed health checks – IT lawyer
Do the right thing, earn up to 10 years in clink
prev story

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.