Feeds

Eggheads crack open web troll brains

Big headache discovered for smeared biz bosses

The essential guide to IT transformation

People who fire off abuse online tend to be keyboard warriors who lack self-control and are fuelled by vengefulness while protected by cloaks of anonymity. And they're going to cost businesses a ton of cash as they struggle to defend their reputations.

This is according to a frankly shocking study published in the current issue of the Computers in Human Behavior journal.

Online smearers also tested strongly positive for impulsiveness, academics at the Florida Institute of Technology concluded in their study. Their paper, Rash impulsivity, vengefulness, virtual-self and amplification of ethical relativism on cyber-smearing against corporations, focused on flames and smears against corporations, rather than trolling individuals.

Researcher Michael Workman gave personality tests to 193 largely college-educated "social media literate professionals" from across the US and Europe, and then asked them for their online aliases, tracking them through chatrooms and forum boards and noting down any trolling or similar activities (on condition of keeping their information private).

Workman also looked at whinger website ihatethiscompany.com and the defunct fuckedcompany.com.

The main outcome was that of the four traits they tested for, the strongest correlation with cyber-smearing was a belief that ethics are relative and that there is no objective right and wrong:

When people hold a view of ethical relativism, the statistically significant interaction does suggest greater cyber-smearing. Impulsivity and vengefulness were associated with cyber-smearing in our study, and also this behavior was amplified by ethical relativism.

troll_brain3

El Reg's trolls are an exception: they're not vengeful,
they're just generating page hits debate.

Workman also noted that "when people who lack self-control and have tendencies to seek revenge especially when shrouded in anonymity" they tend to reach for the caps lock key and engage defamation mode.

Also bears defecate in the woods, but there are serious bucks to be made in this business: Workman highlighted the lucrative industry that has grown up around corporate reputation management.

The success of these interventions has depended on the motives of the perpetrator, thus knowing the underlying factors for cyber-smearing is extremely important to knowing which action to take. Ultimately, organizations in the future will increasingly have face misinformation disseminated by people who are rash or vindictive, and the public will have to become better at discerning these opinions and rhetoric from facts and descriptions.

Rash impulsivity, vengefulness, virtual-self and amplification of ethical relativism on cyber-smearing against corporations is available from ScienceDirect. ®

Next gen security for virtualised datacentres

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
No, thank you. I will not code for the Caliphate
Some assignments, even the Bongster decline must
Kaspersky backpedals on 'done nothing wrong, nothing to fear' blather
Founder (and internet passport fan) now says privacy is precious
TROLL SLAYER Google grabs $1.3 MEEELLION in patent counter-suit
Chocolate Factory hits back at firm for suing customers
Mozilla's 'Tiles' ads debut in new Firefox nightlies
You can try turning them off and on again
Sit tight, fanbois. Apple's '$400' wearable release slips into early 2015
Sources: time to put in plenty of clock-watching for' iWatch
Facebook to let stalkers unearth buried posts with mobe search
Prepare to HAUNT your pal's back catalogue
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Advanced data protection for your virtualized environments
Find a natural fit for optimizing protection for the often resource-constrained data protection process found in virtual environments.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.