Natwest net and phone banking goes titsup
'Working hard' to restore services
Posted in Management, 5th November 2011 11:15 GMT
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Brief Natwest's online, mobile and telephone banking services are having an unscheduled rest today, Saturday, November 5.
At time of writing customers who try to log-in to their accounts are greeted with the following message:
We're sorry our Digital, Mobile and Telephone Banking services are currently unavailable. We're working hard to get them back up and running as soon as possible.We would like to apologise for any inconvenience caused.
According to Reg readers, the service was unavailable at 7am.
And this Twitterer claims that Natwest scheduled maintenance for online banking between 1am and 3am this morning.
We'll update the story as and when we find out more about the outage. And readers, do let us know when service is restored.
On Friday, November 4 HSBC's online and ATM services went titsup in the UK for a couple of hours. The bank blamed a server fault for the outage.
Update
The Royal Bank of Scotland's net, mobile and telephone banking services are also down at time of writing. The bank has published the same outage message as its subsidiary, Natwest, on its website. ®
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COMMENTS
Is there anyone who doesn't think there is more to this...
i'm not buying that it's coincidence.
there is something afoot. something mysterious.
Strangely enough, the banks have been forcing cut after cut in the rates of their IT operations contractors recently. What a coincidence!
Mind you we can be assured that the casino gamblers will not see any cuts in their £million pound bonuses in a couple of months.
Yes, I was wondering that. If it happens to another bank tomorrow, my suspicions will deepen!
Management Speak
Whenever I read of a spokesman announcing that they are "working hard to..." I dump the statement in the same bin that I would use for "lessons will be learned..."
"Working hard" is a meaningless annoying statement. I'm sure the technicians dealing with the problem have decided to go home, put their feet up and deal with it on Monday - NOT.
Err...
Isn't it amazing how many people had fund due to clear on a non-banking day.
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