Feeds

HSBC UK systems major outage

Customers can't use cards, online banking or ATMs

Providing a secure and efficient Helpdesk

An outage in HSBC systems took down their online banking services and affected the functioning of their cards at both ATMs and points-of-sale on Friday, November 4.

An HSBC UK spokesman told The Register that the bank had experienced problems since 2.45pm GMT, and that the problems were now hitting "definitely online banking and some ATMs".

He added that the embarrassing problem reported by some Reg readers of having cards declined in shops was also "related to it".

As of yet, HSBC doesn't know what's causing the failure, though the spokesperson said it was likely to be something affecting the "servers or mainframe".

Another reader said that trying to pay for things online using HSBC cards also wasn't working, but we weren't able to confirm this at the time of publication.

Update

The bank said services were restored on a phased basis at 17:00, November 4.

Providing a secure and efficient Helpdesk

More from The Register

next story
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
Israeli spies rebel over mass-snooping on innocent Palestinians
'Disciplinary treatment will be sharp and clear' vow spy-chiefs
Apple CEO Tim Cook: TV is TERRIBLE and stuck in the 1970s
The iKing thinks telly is far too fiddly and ugly – basically, iTunes
Huawei ditches new Windows Phone mobe plans, blames poor sales
Giganto mobe firm slams door shut on Microsoft. OH DEAR
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Found inside ISIS terror chap's laptop: CELINE DION tunes
REPORT: Stash of terrorist material found in Syria Dell box
Show us your Five-Eyes SECRETS says Privacy International
Refusal to disclose GCHQ canteen menus and prices triggers Euro Human Rights Court action
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.