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HSBC UK systems major outage

Customers can't use cards, online banking or ATMs

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An outage in HSBC systems took down their online banking services and affected the functioning of their cards at both ATMs and points-of-sale on Friday, November 4.

An HSBC UK spokesman told The Register that the bank had experienced problems since 2.45pm GMT, and that the problems were now hitting "definitely online banking and some ATMs".

He added that the embarrassing problem reported by some Reg readers of having cards declined in shops was also "related to it".

As of yet, HSBC doesn't know what's causing the failure, though the spokesperson said it was likely to be something affecting the "servers or mainframe".

Another reader said that trying to pay for things online using HSBC cards also wasn't working, but we weren't able to confirm this at the time of publication.

Update

The bank said services were restored on a phased basis at 17:00, November 4.

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