Feeds

Watchdog urged to probe Microsoft's cloud claims... again

Why don't you have another crack at it, ASA?

Application security programs and practises

The Advertising Standards Authority has been asked to reopen an investigation into Microsoft's boasts of 99.9 per cent uptime for its cloud services.

The plea follows complaints that the ad watchdog did not properly tackle Redmond the first time round.

As revealed a while back, the ASA was asked by a Microsoft customer to probe Redmond's claims in the wake of numerous outages that rocked the Business Productivity Online Suite (BPOS) and Office 365.

Instead, Microsoft told the regulatory body that it had "omitted" the word "guarantee" in error and had amended the ads, making it clear that the uptime promise was linked to an appropriate service-level agreement (SLA) that justified the claims, according to a letter from the ASA seen by The Reg.

"Because Microsoft has already assured us that the advertising complained about has been amended, we consider there is little to be gained from continuing with a formal investigation," the ASA wrote.

But the customer said that he was returning to ASA to ask it to revisit the complaint.

"The ASA completely got the wrong end of the stick and thought I was complaining about the word 'guarantee'," he told El Reg.

"I have to pen a new complaint being specific about Microsoft not meeting their advertised SLA rather than stressing the 'guarantee' issue, which is important of itself, but only as a remedy," he added.

Microsoft told El Reg that it is taking the reliability of its cloud services seriously. ®

Eight steps to building an HP BladeSystem

More from The Register

next story
Sysadmin Day 2014: Quick, there's still time to get the beers in
He walked over the broken glass, killed the thugs... and er... reconnected the cables*
Apple fanbois SCREAM as update BRICKS their Macbook Airs
Ragegasm spills over as firmware upgrade kills machines
Amazon Reveals One Weird Trick: A Loss On Almost $20bn In Sales
Investors really hate it: Share price plunge as growth SLOWS in key AWS division
SHOCK and AWS: The fall of Amazon's deflationary cloud
Just as Jeff Bezos did to books and CDs, Amazon's rivals are now doing to it
EU's top data cops to meet Google, Microsoft et al over 'right to be forgotten'
Plan to hammer out 'coherent' guidelines. Good luck chaps!
US judge: YES, cops or feds so can slurp an ENTIRE Gmail account
Crooks don't have folders labelled 'drug records', opines NY beak
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Manic malware Mayhem spreads through Linux, FreeBSD web servers
And how Google could cripple infection rate in a second
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.