Feeds

Fasthosts downed by dicky Dell switch

UK website hosting cluster rocked by outage

Internet Security Threat Report 2014

A number of websites were taken offline yesterday, and remained down this morning, after a load of servers run by Gloucester-based hosters Fasthosts fell over. Services on the hosting side are back up now, but the outage provoked angry responses.

It was a faulty Dell switch that took the servers out, Fasthosts CEO Andy Burton told us: "The switch tech that went down comes from Dell; it disconnected the storage and the processors on some of the virtual servers. It was a specific cluster that was impacted."

It is the first time that this particular issue has occurred, Burton said, and a firmware patch has been applied. On the Fasthosts side, everything is back up and running. According to Burton only a relatively small number of customers were affected as it was a cluster rather than a platform of servers that went down. The company received 127 complaints, we're told.

The customers that did suffer the outage were quite pissed off, however: Polly Buckland was among several who took to Twitter to air their grievances:

Best most reliable hosting company? Need virtual server - @fasthosts keep winning awards & yet 8 of my websites have been down for 48 hours!

Burton reiterated the apology on the Fasthosts site: "I unreservedly apologise to our customers, and more importantly from a customer service point of view, we'll do everything to make sure that things like this are remedied as soon as possible."

Burton said anyone still experiencing problems – most likely to be those on Linux rather than Windows servers – should get in touch with Fasthosts. ®

Remote control for virtualized desktops

Whitepapers

Go beyond APM with real-time IT operations analytics
How IT operations teams can harness the wealth of wire data already flowing through their environment for real-time operational intelligence.
Why CIOs should rethink endpoint data protection in the age of mobility
Assessing trends in data protection, specifically with respect to mobile devices, BYOD, and remote employees.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Protecting against web application threats using SSL
SSL encryption can protect server‐to‐server communications, client devices, cloud resources, and other endpoints in order to help prevent the risk of data loss and losing customer trust.