Feeds

Fasthosts downed by dicky Dell switch

UK website hosting cluster rocked by outage

Top 5 reasons to deploy VMware with Tegile

A number of websites were taken offline yesterday, and remained down this morning, after a load of servers run by Gloucester-based hosters Fasthosts fell over. Services on the hosting side are back up now, but the outage provoked angry responses.

It was a faulty Dell switch that took the servers out, Fasthosts CEO Andy Burton told us: "The switch tech that went down comes from Dell; it disconnected the storage and the processors on some of the virtual servers. It was a specific cluster that was impacted."

It is the first time that this particular issue has occurred, Burton said, and a firmware patch has been applied. On the Fasthosts side, everything is back up and running. According to Burton only a relatively small number of customers were affected as it was a cluster rather than a platform of servers that went down. The company received 127 complaints, we're told.

The customers that did suffer the outage were quite pissed off, however: Polly Buckland was among several who took to Twitter to air their grievances:

Best most reliable hosting company? Need virtual server - @fasthosts keep winning awards & yet 8 of my websites have been down for 48 hours!

Burton reiterated the apology on the Fasthosts site: "I unreservedly apologise to our customers, and more importantly from a customer service point of view, we'll do everything to make sure that things like this are remedied as soon as possible."

Burton said anyone still experiencing problems – most likely to be those on Linux rather than Windows servers – should get in touch with Fasthosts. ®

Beginner's guide to SSL certificates

More from The Register

next story
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
Broadband sellers in the UK are UP TO no good, says Which?
Speedy network claims only apply to 10% of customers
Virgin Media struck dumb by NATIONWIDE packet loss balls-up
Turning it off and on again fixes glitch 12 HOURS LATER
Yahoo! blames! MONSTER! email! OUTAGE! on! CUT! CABLE! bungle!
Weekend woe for BT as telco struggles to restore service
Fujitsu CTO: We'll be 3D-printing tech execs in 15 years
Fleshy techie disses network neutrality, helmet-less motorcyclists
Facebook, working on Facebook at Work, works on Facebook. At Work
You don't want your cat or drunk pics at the office
Soz, web devs: Google snatches its Wallet off the table
Killing off web service in 3 months... but app-happy bonkers are fine
prev story

Whitepapers

Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
5 critical considerations for enterprise cloud backup
Key considerations when evaluating cloud backup solutions to ensure adequate protection security and availability of enterprise data.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Choosing a cloud hosting partner with confidence
Download Choosing a Cloud Hosting Provider with Confidence to learn more about cloud computing - the new opportunities and new security challenges.