Feeds

Fasthosts downed by dicky Dell switch

UK website hosting cluster rocked by outage

Security for virtualized datacentres

A number of websites were taken offline yesterday, and remained down this morning, after a load of servers run by Gloucester-based hosters Fasthosts fell over. Services on the hosting side are back up now, but the outage provoked angry responses.

It was a faulty Dell switch that took the servers out, Fasthosts CEO Andy Burton told us: "The switch tech that went down comes from Dell; it disconnected the storage and the processors on some of the virtual servers. It was a specific cluster that was impacted."

It is the first time that this particular issue has occurred, Burton said, and a firmware patch has been applied. On the Fasthosts side, everything is back up and running. According to Burton only a relatively small number of customers were affected as it was a cluster rather than a platform of servers that went down. The company received 127 complaints, we're told.

The customers that did suffer the outage were quite pissed off, however: Polly Buckland was among several who took to Twitter to air their grievances:

Best most reliable hosting company? Need virtual server - @fasthosts keep winning awards & yet 8 of my websites have been down for 48 hours!

Burton reiterated the apology on the Fasthosts site: "I unreservedly apologise to our customers, and more importantly from a customer service point of view, we'll do everything to make sure that things like this are remedied as soon as possible."

Burton said anyone still experiencing problems – most likely to be those on Linux rather than Windows servers – should get in touch with Fasthosts. ®

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
FCC, Google cast eye over millimetre wireless
The smaller the wave, the bigger 5G's chances of success
It's even GRIMMER up North after MEGA SKY BROADBAND OUTAGE
By 'eck! Eccles cake production thrown into jeopardy
Mobile coverage on trains really is pants
You thought it was just *insert your provider here*, but now we have numbers
Don't mess with Texas ('cos it's getting Google Fiber and you're not)
A bit late, but company says 1Gbps Austin network almost ready to compete with AT&T
prev story

Whitepapers

Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.