Feeds

RIM faces legal action following service outages

Canucks quick to class action suit

Intelligent flash storage arrays

RIM has been sued in its home country following the series of outages that hit customers throughout much of the world.

The suit has been filed on behalf of a Canadian user of a Blackberry Curve 9300, who paid $25 a month for 1GB of access and lost service for a day and a half. The user wants to be compensated to the tune of $1.25 (plus interest) for his loss of access. The complaint seeks class action status so others are open to join the case if they live in Canada.

“[The] Petitioner is in good faith and has instituted this action for the sole goal of having his rights, as well as the rights of other class members, recognized and protected so that they may be compensated for the damages that they have suffered as a consequence of the Respondent’s conduct,” the court filing reads.

The suit claims that the $100 of applications RIM has made available to customers by way of an apology is not enough, and unsuitable for the plaintiff's needs. It goes on to say that he deserves to be compensated for his time. The company has also offered a month’s free technical support.

The outages began on 10 October, with customers in Europe, the Middle East, India, and Africa eventually having three days without service, and US, Canadian, and Latin American handsets down for a little over a day. RIM blamed the problem on a faulty switch, and co-CEO Mike Lazaridis issued a video apology. ®

Remote control for virtualized desktops

More from The Register

next story
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
Broadband sellers in the UK are UP TO no good, says Which?
Speedy network claims only apply to 10% of customers
Virgin Media struck dumb by NATIONWIDE packet loss balls-up
Turning it off and on again fixes glitch 12 HOURS LATER
Fujitsu CTO: We'll be 3D-printing tech execs in 15 years
Fleshy techie disses network neutrality, helmet-less motorcyclists
Facebook, working on Facebook at Work, works on Facebook. At Work
You don't want your cat or drunk pics at the office
Soz, web devs: Google snatches its Wallet off the table
Killing off web service in 3 months... but app-happy bonkers are fine
Ofcom tackles complaint over Premier League footie TV rights
Virgin Media: UK fans pay the most for the fewest matches
prev story

Whitepapers

Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Getting ahead of the compliance curve
Learn about new services that make it easy to discover and manage certificates across the enterprise and how to get ahead of the compliance curve.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.