Feeds

RIM faces legal action following service outages

Canucks quick to class action suit

High performance access to file storage

RIM has been sued in its home country following the series of outages that hit customers throughout much of the world.

The suit has been filed on behalf of a Canadian user of a Blackberry Curve 9300, who paid $25 a month for 1GB of access and lost service for a day and a half. The user wants to be compensated to the tune of $1.25 (plus interest) for his loss of access. The complaint seeks class action status so others are open to join the case if they live in Canada.

“[The] Petitioner is in good faith and has instituted this action for the sole goal of having his rights, as well as the rights of other class members, recognized and protected so that they may be compensated for the damages that they have suffered as a consequence of the Respondent’s conduct,” the court filing reads.

The suit claims that the $100 of applications RIM has made available to customers by way of an apology is not enough, and unsuitable for the plaintiff's needs. It goes on to say that he deserves to be compensated for his time. The company has also offered a month’s free technical support.

The outages began on 10 October, with customers in Europe, the Middle East, India, and Africa eventually having three days without service, and US, Canadian, and Latin American handsets down for a little over a day. RIM blamed the problem on a faulty switch, and co-CEO Mike Lazaridis issued a video apology. ®

High performance access to file storage

More from The Register

next story
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
Broadband Secretary of SHEEP sensationally quits Cabinet
Maria Miller finally resigns over expenses row
Skype pimps pro-level broadcast service
Playing Cat and Mouse with the media
Beat it, freetards! Dyn to shut down no-cost dynamic DNS next month
... but don't worry, charter members, you're still in 'for life'
EE dismisses DATA-BURNING glitch with Orange Mail app
Bug quietly slurps PAYG credit - yet EE denies it exists
Like Google, Comcast might roll its own mobile voice network
Says anything's possible if regulators approve merger with Time Warner
Turnbull leaves Australia's broadband blackspots in the dark
New Statement of Expectations to NBN Co offers get-out clauses for blackspot builds
Facebook claims 100 MEEELLION active users in India
Who needs China when you've got the next billion in your sights?
prev story

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
HP ArcSight ESM solution helps Finansbank
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.