DVLA tosses Virgin Media £6.7m in 3-year phone deal
Agency will use PSN-compliant network for call handling
The Driver and Vehicle Licensing Agency (DVLA) has signed a £6.7m, three-year deal with Virgin Media Business to provide its business phone lines, supported by a hosted call management system.
It will be hosted on the company's fibre optic network and route all of the agency's incoming calls to its non-geographic numbers beginning with '08' and '03', allowing it to control and manage call routing plans in real time. Virgin Media said this will make it possible to quickly respond to any new call handling requirements, and for the DVLA to monitor how well the calls are handled.
The network will also be compliant with the Public Services Network, for which Virgin Media was accredited in August.
Clive Powlson, telecoms category manager at DVLA, said that Virgin Media put forward a viable proposal that supports the agency in its aims. "With 44 million drivers and 34 million vehicle keepers in Great Britain, it's vitally important that when our customers want to contact us to discuss the services we provide them, they are able to do so in the most reliable and cost efficient way possible," he said.
This article was originally published at Guardian Government Computing.
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