Feeds

BT cable ballsup hooks up punters to wrong numbers

Are you a fax machine, or just happy to hear from me?

Beginner's guide to SSL certificates

Several BT phone customers in Surrey ended up fielding calls from strangers after engineers screwed up while rewiring their cables.

Pauline and Thomas Rodgers started to receive phone calls for a bloke called Charlie after BT relaid cables in their local area. The repair work in Wanborough Hill, Surrey, took place after thieves stole hundreds of metres of BT's copper cables, taking down phone and internet connections in the area.

In another comical misconnected cable problem, an Aldershot resident reported trying to call her mother-in-law only to find herself connected to a fax machine.

BT's customer service came in for a slating from local news site Get Surrey, which reported that when affected customers tried to tell BT what was going on they were told to report the problem online - something many couldn't do because the internet was down. However engineers seem to have largely fixed the problem on Friday.

Some customers are concerned that with the mix-up they'll be liable for other people's phone bills. BT have told them to get in contact to resolve the issues.

A BT spokesman explained: “During complex repairs such as this there can be instances where individual lines can be connected incorrectly.

“We are working on a handful of residual faults caused by this cable theft.”

He said anyone experiencing problems should contact BT. ®

Security for virtualized datacentres

More from The Register

next story
Brit telcos warn Scots that voting Yes could lead to HEFTY bills
BT and Co: Independence vote likely to mean 'increased costs'
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Blockbuster book lays out the first 20 years of the Smartphone Wars
Symbian's David Wood bares all. Not for the faint hearted
Bonking with Apple has POUNDED mobe operators' wallets
... into submission. Weve squeals, ditches payment plans
This flashlight app requires: Your contacts list, identity, access to your camera...
Who us, dodgy? Vast majority of mobile apps fail privacy test
Apple Watch will CONQUER smartwatch world – analysts
After Applelocalypse, other wristputers will get stuck in
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
Security and trust: The backbone of doing business over the internet
Explores the current state of website security and the contributions Symantec is making to help organizations protect critical data and build trust with customers.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.