Feeds

Numara crafts SaaS offerings, preps Oz hosting

Targets a channel that’s ‘under pressure’

  • alert
  • submit to reddit

Combat fraud and increase customer satisfaction

Having bedded down its acquisition of local partner Salamander Services, Numara Software is now looking at how to put forward cloud-based services suitable for its channel model.

The basic premise will be for Numara’s existing suite of service desk, migration, asset management and remote control software will be replicated: everything that’s available as a perpetual license will also be available in the cloud.

Speaking to The Register yesterday, local APAC sales VP Geoff Masters said local hosting of its software-as-a-service offering is “in trial now” and should have its official launch by the end of November.

However, as a company whose sales history here is through the channel, Masters said it’s important to create offerings that the channel partners can work with as well – especially given the financial pressures resellers are suffering.

Masters told The Register that vendors selling direct over the heads of the channel, and ongoing cashflow pressures, have created anxiety among many of the resellers he spoke to.

“Resellers are feeling disenfranchised,” he said. “They don’t have direct vendor relationships, and since the GFC [global financial crisis], cashflow is their big limiter.”

This leads Masters to conclude that more than one cloud strategy will be required for Numara’s software: vanilla OEM providers that don’t conflict with the existing channel; another set of offers designed to let the company’s resellers host its software for their own customers in different markets; and new managed service provider offerings.

“And there will always be the end customer who wants a cloud service, but will only buy if they can nominate who it’s hosted with,” he said.

A few days ago, Numara announced the acquisition of mobile device management company Fromdistance, and earlier this month, it also started shipping a new version of its Track-It! help desk and asset management solution, which has been enhanced toad mobility features. ®

3 Big data security analytics techniques

More from The Register

next story
This time it's 'Personal': new Office 365 sub covers just two devices
Redmond also brings Office into Google's back yard
Kingston DataTraveler MicroDuo: Turn your phone into a 72GB beast
USB-usiness in the front, micro-USB party in the back
AMD's 'Seattle' 64-bit ARM server chips now sampling, set to launch in late 2014
But they won't appear in SeaMicro Fabric Compute Systems anytime soon
Brit boffins use TARDIS to re-route data flows through time and space
'Traffic Assignment and Retiming Dynamics with Inherent Stability' algo can save ISPs big bucks
Microsoft's Nadella: SQL Server 2014 means we're all about data
Adds new big data tools in quest for 'ambient intelligence'
prev story

Whitepapers

Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.