Feeds

Would you go to Facebook for mobile tech support?

Telco offered integration with Zuckerberg's Reservation

The essential guide to IT transformation

Nokia Siemens Networks is punting Facebook integration to mobile phone operators that reckon their customers would prefer using a social network over calling tech support.

The software provides the same kind of support and information available on most operator's sites, simply integrated with Facebook. This is on the grounds that it is Facebook where customers spend their time, not to mention that the integration offers operators a chance to market their products through the social media site.

Screen shot of social recommendation

Is that better or worse than being asked to share another supportive meme?

Nokia Siemens already provides web-based services for lots of operators, as well as smartphone apps, but Facebook apps are more usually limited to trivial games designed to hook in big spenders. Putting this kind of functionality into Facebook endorses Zuckerberg's playground as a platform for proper applications, the only destination the 21st century web surfer needs.

We still have to wait and see which, if any, operators decide to deploy socially-aware applications, but this move could see Facebook becoming more than a place to virtually support causes, embarrass friends and accumulate pokes. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Déjà vu: Virgin Media jacks up broadband prices
Screw copper phone lines, we're UNIQUE, bleats telco
NBN Co claims 96 mbps download speeds for FTTN trial
Umina trial also delivers 30 mbps uploads, but exact rig used not revealed
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
Netflix swallows yet another bitter pill, inks peering deal with TWC
Net neutrality crusader once again pays up for priority access
New Sprint CEO says he will lower axe on staff – but prices come first
'Very disruptive' new rates to be revealed next week
EE: STILL Blighty's best mobe network, says 'Frappucino' Moore
Fresh round of network stats fisticuffs possibly on the cards here
US TV stations bowl sueball directly at FCC's spectrum mega-sale
Broadcasters upset about coverage and cost as they shift up and down the dials
ROAD TRIP! An FCC road trip – Leahy demands net neutrality debate across US
You crashed watchdog's site, now time to crash its ears
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
7 Elements of Radically Simple OS Migration
Avoid the typical headaches of OS migration during your next project by learning about 7 elements of radically simple OS migration.
BYOD's dark side: Data protection
An endpoint data protection solution that adds value to the user and the organization so it can protect itself from data loss as well as leverage corporate data.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?