Feeds

Alcatel-Lucent hacks off an arm for $1.5bn

Genesys and its 1,800 staff get new owner

Combat fraud and increase customer satisfaction

Alcatel-Lucent has sold off its Genesys division to investment fund Permira for $1.5bn (£952m), but will hang onto its "enterprise" operation as no one seems to want it.

The deal should complete around the end of the year, and will transfer Genesys, which turned over $500m last year by flogging customer-support software, to one of the companies owned by Permira in exchange for $1.5bn in cash. That includes 1,800 staff, and comes with a promise of continued support from Alcatel-Lucent's Enterprise operation.

It had been suggested that Enterprise was also on the block, but the parent apparently "reached the conclusion that retaining it and strengthening it further serves Alcatel-Lucent and our customers".

However, Reuters reports that potential bidders were concerned that the mass redundancies they would want would be difficult to implement given French employment laws, and that Alcatel-Lucent was concerned about the negative publicity such cuts would attract.

Which could be a worry for the 1,800 staff, who'll soon be working for Permira, the private equity investment fund that expects to make a good deal of money out of Genesys. ®

Combat fraud and increase customer satisfaction

Whitepapers

Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.