Feeds

Vodafone customers fume over iPhone 4S delays

But I pre-ordered, wail fanbois

Website security in corporate America

UK iPhone lovers who chose to pre-order the iPhone 4S from Vodafone, so they could use the souped-up Jesus mobes before anyone else, have been left fuming as shops fill with stock while their promised iPhone packages have yet to arrive.

One such user is Johny, a Reg reader, who wrote in to say:

The whole iphone 4S launch on Vodafone has been a farce. People who pre-ordered on 7th have still not received their phones, but people who ordered up to 13th have. Phoning up you get told that there is no stock yet their website clearly states that the device is in stock. No one can answer you correctly and emails have gone unanswered for 5 days.

Other Voda customers have been left staring at the door, waiting for the postman. And Twitter user Dr2Bricks appears to have been driven into an iPhone-deprived frenzy.

Aagghh! Pre-ordered iPhone4s might turn up next week, if stock arrives on Friday. There was stock in shops! Why did I pre-order?

In one case, Voda punter SPhi, posting on the telco's forums, says he simply wants the order information: "There was an error that said my order was still waiting to be approved and he just changed it! But I received an email saying it had been approved. I have spoken to vodaphone more than I speak to friends and family this week and it's driving me up the wall."

We understand that the credit checks are the main cause of the delays, and that orders are only placed in the queue once the customer's credit-worthiness has been ascertained, a process that could result in some orders leap-frogging others.

Vodafone assures us that the mobes are on their way. The mobile giant also said that most of the many iPhones pre-ordered through their site are already safely nestled in the restless hands of their new owners"

The vast majority of our customers who pre-ordered their device took delivery of it on the day of launch following huge demand for the iPhone 4S.

Though Voda admits that some deliveries have arrived late:

In a limited number of cases we despatched phones to arrive over the weekend and would now expect customers to have their iPhone 4S. ®

Internet Security Threat Report 2014

More from The Register

next story
Brit telcos warn Scots that voting Yes could lead to HEFTY bills
BT and Co: Independence vote likely to mean 'increased costs'
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
ISPs' post-net-neutrality world is built on 'bribes' says Tim Berners-Lee
Father of the worldwide web is extremely peeved over pay-per-packet-type plans
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Google+ GOING, GOING ... ? Newbie Gmailers no longer forced into mandatory ID slurp
Mountain View distances itself from lame 'network thingy'
Vodafone to buy 140 Phones 4u stores from stricken retailer
887 jobs 'preserved' in the process, says administrator PwC
Bonking with Apple has POUNDED mobe operators' wallets
... into submission. Weve squeals, ditches payment plans
Drag queens: Oh, don't be so bitchy, Facebook! Let us use our stage names
Handbags at dawn over free content ad network's ID policy
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
The next step in data security
With recent increased privacy concerns and computers becoming more powerful, the chance of hackers being able to crack smaller-sized RSA keys increases.