Feeds
80%
My Council Services Android app icon

My Council Services

Hello, I’d like to complain about...

  • alert
  • submit to reddit

Choosing a cloud hosting partner with confidence

Android App of the Week My Council Services is an interesting little app designed to let people conveniently report issues with public services or the immediate environment to their local council.

To use the service you have to register with your name, e-mail address and mobile phone number. In the UK, your details are held by public-sector IT company Abavus which provides the back-end for the app and no doubt sees it as an opportunity to drum up business.

My Council Services Android app screenshot My Council Services Android app screenshot

There 30 issue options in all (left) and many have further options (right)

Once registered you can use the app to report a broad range of issues, problems or irritants which by default get sent to your local council’s e-mail address or as a direct data feed if it happens to be an Abavus client.

A quick call to my local council’s press office confirmed it is not, but that app-generated reports end up in the same place as those sent from it’s own website.

Offered subjects of complaint range from potholes and broken pavements to abandoned vehicles and fly-tipping. In short, the sort of things that irk us all but that we seldom get around to telling anyone about.

My Council Services Android app screenshot My Council Services Android app screenshot

Every council in the UK is covered (left), with details (right)

The subsequent options to give more precise details of your complaint, including pictures and that all-important GPS fix vary depending on the nature of said grumble.

If the problem is a missed bin collection, you can specify if it was just you or the whole street that suffered, for instance. If you are complaining about a public right of way, you can choose from options concerning obstruction, harassment or threatening animals.

The various options are well thought out which makes the app quick and easy to use - and presumably keeps the system free from disjointed and random rants from Angry of Tunbridge Wells.

My Council Services Android app screenshot My Council Services Android app screenshot

There's no option for the cow looked at me in an odd way...

RH Recommended Medal

I'm not sure that issues like benefit fraud or anti-social behaviour should be included because of possible malicious complaints, but at least the initiator can't hide behind a wall of anonymity.

Does my local council actually do anything with the information sent? I’ve no proof either way, but the same would be true if I took the time to call and tell them about a problem verbally. Using the app is certainly more convenient for me and I suspect for the council too. ®

Size 1.6MB
App2SD No

My Council Services Android app QR code

We make our choice of the best Android smartphone and tablet downloads every Tuesday. If you think there's an app we should be considering, please let us know.

More Android App of the Week Winners

Viz
Profanisaurus
SanDisk
Memory
Zone
HeyTell Elixir 2 Skifta

Choosing a cloud hosting partner with confidence

80%
My Council Services Android app icon

My Council Services

Convenient method for notifying/grumbling at you local council.

Whitepapers

10 ways wire data helps conquer IT complexity
IT teams can automatically detect problems across the IT environment, spot data theft, select unique pieces of transaction payloads to send to a data source, and more.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
How to determine if cloud backup is right for your servers
Two key factors, technical feasibility and TCO economics, that backup and IT operations managers should consider when assessing cloud backup.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Mitigating web security risk with SSL certificates
Web-based systems are essential tools for running business processes and delivering services to customers.