Feeds

Virgin Media broadband in two-day wobble

Outage fix due Tuesday

Beginner's guide to SSL certificates

Virgin Media customers in London and the South East have been rocked by internet outages that cut them off from big sites including Wikipedia, Yahoo! and the Guardian yesterday and this morning. Reg readers bombarded our inbox to report pockets of dicky service, which seemed to start on Sunday morning and is still ongoing for some people.

An error message spotted on the Virgin service page says that the problems will continue until Tuesday morning.

Virgin media status problem, screengrab from Virgin media site

One reader, Glenn, told us:

Virgin Media has had massive routing issues this weekend. Customer services' voice message says it is a national problem. Many websites cannot be accessed without going through a proxy. It's being talked about on forums, which most people cannot access.

MartinShovel said on Twitter: "I'm in Brighton & I still can't access sites like the Guardian & the Independent. I'm tearing my hair out & renting my garments!" Tweeting StaticMass added: "What's up with Virgin Media since yesterday, cant seem to access some sites while others take ages to load."

JudeRogers tweeted: "It's been [down] since yesterday at 6. This is the third time this month. I work from home. Am paying you £40/month. Not good enough."

On Virgin Media help boards customers were logging in to report problems. Although Virgin's helplines and websites informed customers that there were outages, when El Reg contacted Virgin HQ this morning, staff said they weren't aware of any issues.

The spokesperson told us that Virgin Media had no reported server or data centre issues and that staff believed that "all of this could be specific individual postcodes or specific to individual customers".

We pushed them on precisely why the customer support sites and phone lined were confirming service faults while Virgin HQ had no knowledge of the problem; the spokeswoman said phone and web status messages are tailored to specific streets and postcodes, thus the problems are confined to small areas. So there are outages, but it's not widespread.

It comes a week after the Reg uncovered that rats had eaten through Virgin cables in Fife, Scotland, knocking out broadband to some Eastern areas. Are English rats to blame? We'll keep you updated. ®

Intelligent flash storage arrays

More from The Register

next story
TEEN RAMPAGE: Kids in iPhone 6 'Will it bend' YouTube 'prank'
iPhones bent in Norwich? As if the place wasn't weird enough
Consumers agree to give up first-born child for free Wi-Fi – survey
This Herod network's ace – but crap reception in bullrushes
Crouching tiger, FAST ASLEEP dragon: Smugglers can't shift iPhone 6s
China's grey market reports 'sluggish' sales of Apple mobe
Sea-Me-We 5 construction starts
New sub cable to go live 2016
EE coughs to BROKEN data usage metrics BLUNDER that short-changes customers
Carrier apologises for 'inflated' measurements cockup
Comcast: Help, help, FCC. Netflix and pals are EXTORTIONISTS
The others guys are being mean so therefore ... monopoly all good, yeah?
Surprise: if you work from home you need the Internet
Buffer-rage sends Aussies out to experience road rage
EE buys 58 Phones 4u stores for £2.5m after picking over carcass
Operator says it will safeguard 359 jobs, plans lick of paint
prev story

Whitepapers

A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.