Feeds

Virgin Media broadband in two-day wobble

Outage fix due Tuesday

Providing a secure and efficient Helpdesk

Virgin Media customers in London and the South East have been rocked by internet outages that cut them off from big sites including Wikipedia, Yahoo! and the Guardian yesterday and this morning. Reg readers bombarded our inbox to report pockets of dicky service, which seemed to start on Sunday morning and is still ongoing for some people.

An error message spotted on the Virgin service page says that the problems will continue until Tuesday morning.

Virgin media status problem, screengrab from Virgin media site

One reader, Glenn, told us:

Virgin Media has had massive routing issues this weekend. Customer services' voice message says it is a national problem. Many websites cannot be accessed without going through a proxy. It's being talked about on forums, which most people cannot access.

MartinShovel said on Twitter: "I'm in Brighton & I still can't access sites like the Guardian & the Independent. I'm tearing my hair out & renting my garments!" Tweeting StaticMass added: "What's up with Virgin Media since yesterday, cant seem to access some sites while others take ages to load."

JudeRogers tweeted: "It's been [down] since yesterday at 6. This is the third time this month. I work from home. Am paying you £40/month. Not good enough."

On Virgin Media help boards customers were logging in to report problems. Although Virgin's helplines and websites informed customers that there were outages, when El Reg contacted Virgin HQ this morning, staff said they weren't aware of any issues.

The spokesperson told us that Virgin Media had no reported server or data centre issues and that staff believed that "all of this could be specific individual postcodes or specific to individual customers".

We pushed them on precisely why the customer support sites and phone lined were confirming service faults while Virgin HQ had no knowledge of the problem; the spokeswoman said phone and web status messages are tailored to specific streets and postcodes, thus the problems are confined to small areas. So there are outages, but it's not widespread.

It comes a week after the Reg uncovered that rats had eaten through Virgin cables in Fife, Scotland, knocking out broadband to some Eastern areas. Are English rats to blame? We'll keep you updated. ®

Choosing a cloud hosting partner with confidence

More from The Register

next story
HBO shocks US pay TV world: We're down with OTT. Netflix says, 'Gee'
This affects every broadcaster, every cable guy
Same old iPad? NO. The new 'soft SIMs' are BIG NEWS
AppleSIM 'ware to allow quick switch of carriers
Arab States make play for greater government control of the internet
Nerds told to get lost in last-minute power grab bid at UN meeting
Brits: Google, can you scrape 60k pages from web, pleeease
Hey, c'mon Choc Factory, it's our 'right to be forgotten'
Of COURSE Stephen Elop's to blame for Nokia woes, says author
'Google did have some unique propositions for Nokia'
It's even GRIMMER up North after MEGA SKY BROADBAND OUTAGE
By 'eck! Eccles cake production thrown into jeopardy
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.