Feeds

US telcos agree to warn users before they bust their tariff

You are now leaving the Land of the Free

Providing a secure and efficient Helpdesk

US network operators have bowed to public pressure, and the FCC, by agreeing to send out notifications every time a user pops their bundled allocation of minutes, messages and data.

Some operators already offer the service, but within the next 12 months every US operator will have to send subscribers a (free) text message when they exceed the amount of communications included in their tariff bundle, and before the shift on to the often-punitive excess rate.

Users tend to underestimate their usage, and operators delight in selling cheap bundles and then collecting the excess fees. It is a usual part of the business model, and part of the calculation when operators are deciding how to shape their tariffs.

But it does annoy subscribers, who get caught out by high rates that they never expected to have to pay (having underestimated their usage). Having to notify users will dent that income, so the FCC deserves credit for getting the operators to agree.

Americans who travel will also get mandatory notifications when roaming rates kick in. That's something we do have in Europe, as well as notifications when the roaming bill gets too high, but at home we can still run up excess fees in ignorance until the bill arrives. ®

Choosing a cloud hosting partner with confidence

More from The Register

next story
Same old iPad? NO. The new 'soft SIMs' are BIG NEWS
AppleSIM 'ware to allow quick switch of carriers
Brits: Google, can you scrape 60k pages from web, pleeease
Hey, c'mon Choc Factory, it's our 'right to be forgotten'
Of COURSE Stephen Elop's to blame for Nokia woes, says author
'Google did have some unique propositions for Nokia'
FCC, Google cast eye over millimetre wireless
The smaller the wave, the bigger 5G's chances of success
It's even GRIMMER up North after MEGA SKY BROADBAND OUTAGE
By 'eck! Eccles cake production thrown into jeopardy
Mobile coverage on trains really is pants
You thought it was just *insert your provider here*, but now we have numbers
Don't mess with Texas ('cos it's getting Google Fiber and you're not)
A bit late, but company says 1Gbps Austin network almost ready to compete with AT&T
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.