Feeds

RIM: 'Faulty switch took out faulty-switch-proof network'

Sleepy BlackBerry bosses to wait for postmortem ...

Secure remote control for conventional and virtual desktops

Blackberry bosses held a short press conference at 10am EST (15.00 GMT) today to calm investors, answer media questions and shed (a little bit) more light on the faulty switch that caused the three-day service outages across the UK, Europe, Africa and Latin America.

RIM’s co-CEOs Jim Balsillie and Mike Lazaridis, as well as David Yach, the CTO of RIM, went before the media to explain the series of outages.

It followed a short apology video posted by Lazaridis at 6.20am Eastern Time (11.10 GMT).

Lazaridis expanded slightly on the cause of the problem in the briefing, describing it as a hardware failure. He said a high capacity core switch designed to protect the infrastructure had failed, causing cascading problems as a data backlog took down service centres across Europe, the Middle East and Africa. All services were now back up, he declared, and the RIM team are now flushing through the queued data.

Pressed on just what had gone wrong and why it had created such long-lasting effects, Lazaridis said that RIM was awaiting the results of a root cause analysis:

"The systems are designed not to fail this way so it's going to take some time," he said, also dodging a question about which of RIM's manufacturing partners was responsible for the faulty switch. He said: "We work with multiple vendors: until we have root cause analysis defined we can't tell you that."

On the hot topic of compensation for customers, the three RIM bosses fielded several questions about compensation with the same answer: they hadn't got round to that yet.

"Our focus has been 100 per cent on getting the system up and running.. that's been priority until just now," said Lazaridis.

Ballsie added later: "I'll speak for Mike here – nobody's gone home since Monday." ®

The essential guide to IT transformation

More from The Register

next story
Apple promises to lift Curse of the Drained iPhone 5 Battery
Have you tried turning it off and...? Never mind, here's a replacement
Mozilla's 'Tiles' ads debut in new Firefox nightlies
You can try turning them off and on again
Linux turns 23 and Linus Torvalds celebrates as only he can
No, not with swearing, but by controlling the release cycle
Scratched PC-dispatch patch patched, hatched in batch rematch
Windows security update fixed after triggering blue screens (and screams) of death
This is how I set about making a fortune with my own startup
Would you leave your well-paid job to chase your dream?
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Advanced data protection for your virtualized environments
Find a natural fit for optimizing protection for the often resource-constrained data protection process found in virtual environments.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.