Feeds

RIM: 'Faulty switch took out faulty-switch-proof network'

Sleepy BlackBerry bosses to wait for postmortem ...

Combat fraud and increase customer satisfaction

Blackberry bosses held a short press conference at 10am EST (15.00 GMT) today to calm investors, answer media questions and shed (a little bit) more light on the faulty switch that caused the three-day service outages across the UK, Europe, Africa and Latin America.

RIM’s co-CEOs Jim Balsillie and Mike Lazaridis, as well as David Yach, the CTO of RIM, went before the media to explain the series of outages.

It followed a short apology video posted by Lazaridis at 6.20am Eastern Time (11.10 GMT).

Lazaridis expanded slightly on the cause of the problem in the briefing, describing it as a hardware failure. He said a high capacity core switch designed to protect the infrastructure had failed, causing cascading problems as a data backlog took down service centres across Europe, the Middle East and Africa. All services were now back up, he declared, and the RIM team are now flushing through the queued data.

Pressed on just what had gone wrong and why it had created such long-lasting effects, Lazaridis said that RIM was awaiting the results of a root cause analysis:

"The systems are designed not to fail this way so it's going to take some time," he said, also dodging a question about which of RIM's manufacturing partners was responsible for the faulty switch. He said: "We work with multiple vendors: until we have root cause analysis defined we can't tell you that."

On the hot topic of compensation for customers, the three RIM bosses fielded several questions about compensation with the same answer: they hadn't got round to that yet.

"Our focus has been 100 per cent on getting the system up and running.. that's been priority until just now," said Lazaridis.

Ballsie added later: "I'll speak for Mike here – nobody's gone home since Monday." ®

Combat fraud and increase customer satisfaction

More from The Register

next story
This time it's 'Personal': new Office 365 sub covers just two devices
Redmond also brings Office into Google's back yard
Batten down the hatches, Ubuntu 14.04 LTS due in TWO DAYS
Admins dab straining server brows in advance of Trusty Tahr's long-term support landing
Microsoft lobs pre-release Windows Phone 8.1 at devs who dare
App makers can load it before anyone else, but if they do they're stuck with it
Half of Twitter's 'active users' are SILENT STALKERS
Nearly 50% have NEVER tweeted a word
Oh no, Joe: WinPhone users already griping over 8.1 mega-update
Hang on. Which bit of Developer Preview don't you understand?
Internet-of-stuff startup dumps NoSQL for ... SQL?
NoSQL taste great at first but lacks proper nutrients, says startup cloud whiz
Windows 8.1, which you probably haven't upgraded to yet, ALREADY OBSOLETE
Pre-Update versions of new Windows version will no longer support patches
Ditch the sync, paddle in the Streem: Upstart offers syncless sharing
Upload, delete and carry on sharing afterwards?
Microsoft TIER SMEAR changes app prices whether devs ask or not
Some go up, some go down, Redmond goes silent
prev story

Whitepapers

Designing a defence for mobile apps
In this whitepaper learn the various considerations for defending mobile applications; from the mobile application architecture itself to the myriad testing technologies needed to properly assess mobile applications risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.