Feeds

BlackBerry stumbles to feet, full of apologies

RIM promises not to repeat BlackBerry crumble

The essential guide to IT transformation

BlackBerry services are up again, though still processing a considerable backlog of traffic, but now we have a CEO's statement promising the company will try harder in future.

The services started to come back online during the night, with web browsing in Europe being the last service to be restored. Late last night US customers were still reporting some delays with BBM delivery, and huge backlogs of email traffic have been processed during the wee hours, but we're told everything should be up and running now.

Which is what we were told yesterday morning, and the morning before, so some cynicism is understandable, but now we have a statement from RIM's CIO explaining that the company knows what went wrong, and it won't ever happen again, and that she's very, very, sorry.

"You’ve depended on us for reliable, real-time communications, and right now we’re letting you down," Robin Bienfait starts, accepting the blame being page one of the apologetic drunken corporations' guidebook.

"We are doing everything in our power ... to restore your trust in us", she continues, not asking for forgiveness but promising to demonstrate how reformed RIM will become.

Classic stuff really, but just as with any stumbling drunken corporation the proof will be in how long it can remain upright, and how forgiving those nearby will be if it falls down again. ®

Gartner critical capabilities for enterprise endpoint backup

More from The Register

next story
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
Apple's iWatch? They cannae do it ... they don't have the POWER
Analyst predicts fanbois will have to wait until next year
AMD unveils 'single purpose' graphics card for PC gamers and NO ONE else
Chip maker claims the Radeon R9 285 is 'best in its class'
Apple promises to lift Curse of the Drained iPhone 5 Battery
Have you tried turning it off and...? Never mind, here's a replacement
Barnes & Noble: Swallow a Samsung Nook tablet, please ... pretty please
Novelslab finally on sale with ($199 - $20) price tag
Apple to build WORLD'S BIGGEST iStore in Dubai
It's not the size of your shiny-shiny...
Just in case? Unverified 'supersize me' iPhone 6 pics in sneak leak peek
Is bigger necessarily better for the fruity firm's flagship phone?
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Scale data protection with your virtual environment
To scale at the rate of virtualization growth, data protection solutions need to adopt new capabilities and simplify current features.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?