BlackBerry stumbles to feet, full of apologies
RIM promises not to repeat BlackBerry crumble
BlackBerry services are up again, though still processing a considerable backlog of traffic, but now we have a CEO's statement promising the company will try harder in future.
The services started to come back online during the night, with web browsing in Europe being the last service to be restored. Late last night US customers were still reporting some delays with BBM delivery, and huge backlogs of email traffic have been processed during the wee hours, but we're told everything should be up and running now.
Which is what we were told yesterday morning, and the morning before, so some cynicism is understandable, but now we have a statement from RIM's CIO explaining that the company knows what went wrong, and it won't ever happen again, and that she's very, very, sorry.
"You’ve depended on us for reliable, real-time communications, and right now we’re letting you down," Robin Bienfait starts, accepting the blame being page one of the apologetic drunken corporations' guidebook.
"We are doing everything in our power ... to restore your trust in us", she continues, not asking for forgiveness but promising to demonstrate how reformed RIM will become.
Classic stuff really, but just as with any stumbling drunken corporation the proof will be in how long it can remain upright, and how forgiving those nearby will be if it falls down again. ®
"Care to be a bit more specific?"
Does it matter? I thought that with any Android device, you got connectivity through your service provider. If they fall over, just change the SIM.
It sounds like Blackberry insist that all devices route everything through Canada, so changing your SIM doesn't help.
More fool you then.....
they've done their last RIM Job on me and my company. We've ordered new handsets with a different company, as these problems have hit us in APJ and the Americas several times in the last year.
To sit idly by on madame CEO's haunches for 2+ days and say SFA was inexcusable. Tis truly End of Days for RIM....
Happy with the N8
I ummed and ahhed and stuck with a Nokia.
The e-mail wizard tries to route the main free e-mail providers through Nokia's servers, you just need to deny the T&Cs when it asks you though and set it up manually though.
Run software update and you'll find Symbian Anna is quite pleasant to use and bodes well for Symbian Belle and I personally haven't noticed the supposed lack of apps in Nokia's app store, although I'm not one of those who feels the need to download 100 fart apps.
These PR apologies wind me up
"You’ve depended on us for reliable, real-time communications, and right now we’re letting you down,"
They were pushing a similar line on Radio 5 yesterday.
Our amazing, real time, well priced, trusted, reliable, technologically advanced, indispensible, did I mention real time?, usually immaculate service, with great handsets...
...isn't working at the moment. Sorry.
Put aside the instinct to use any media exposure as a chance to advertise and just b***dy apologise.