Feeds

Telstra UK resellers' private nets go titsup

Pushing the Daisy does not help connections

The Essential Guide to IT Transformation

UK-based telco reseller Daisy Communications has been suffering teething problems with its acquired Telstra customer base and associated supply agreements with BT. Daisy acquired Telstra's fixed reseller agreements around a year ago.

BT is currently phasing out private connectivity technology Framestream, which affects around 120 telecommunications resellers, including Telstra, who all have active customers.

However customers are complaining that while Daisy/Telstra was aware of the staggered phase-out, it did not notify customers nor make provisions for redundancy. One customer claims that they have been offline for three days and have been told the situation will remain the same for another six.

A Daisy spokeswoman confirmed that the technology phase-out was underway but denied that any outages had occurred on the Daisy network.

"We are currently working on replacement services for 25 wholesale resellers and six retail customers who have been affected by BT's decommission of Framestream. We are doing everything we can to restore services with those who have been affected, offering to install fresh lines and DSLs, fast tracked to be delivered within a few days, and at our own cost," she told The Register.

She added: "We are keen to point out this is not an issue with the Daisy network. There are no outages on our network and these circuits affected have in fact never been connected to our network, only ever Telstra's."

She also clarified that following the acquisition of a number of resellers and customers (including those affected by this issue) from Telstra in September 2010, Daisy planned for the replacements of all affected circuits for which it had been given notice.

“This gave us sufficient time to arrange replacement services with the majority of resellers and end user customers receiving replacement services in advance. Unfortunately we did not receive notice that these affected circuits were still connected to Telstra’s network,” she revealed.

At the time of the customer acquisition, Terry Hart – CEO of Telstra EMEA – and Gareth Kirkwood – COO at Daisy Group – said the reason for the transfer of services from Telstra to Daisy Communications was because “Daisy’s area of expertise is to focus on small and medium-size customers and provide an excellent level of customer service".

Resellers have been told they will transfer to Daisy on the same terms and conditions they have been enjoying with Telstra and that the company would try to ensure that the same Business Partner/Dealer would manage their account where possible. ®

Build a business case: developing custom apps

More from The Register

next story
Scotland's BIG question: Will independence cost me my broadband?
They can take our lives, but they'll never take our SPECTRUM
Trying to sell your house? It'd better have KILLER mobile coverage
More NB than transport links to next-gen buyers - study
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
NBN Co adds apartments to FTTP rollout
Commercial trial locations to go live in September
Samsung Z Tizen OS mobe is post-phoned – this time for good?
Russian launch for Sammy's non-droid knocked back
Telstra to KILL 2G network by end of 2016
GSM now stands for Grave-Seeking-Mobile network
Seeking LTE expert to insert small cells into BT customers' places
Is this the first step to a FON-a-like 4G network?
What FTC lawsuit? T-Mobile US touts 10GB, $100 family-of-4 plan
Folks 'could use that money for more important things' says CEO Legere
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Backing up Big Data
Solving backup challenges and “protect everything from everywhere,” as we move into the era of big data management and the adoption of BYOD.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.