Feeds

Telstra UK resellers' private nets go titsup

Pushing the Daisy does not help connections

Top 5 reasons to deploy VMware with Tegile

UK-based telco reseller Daisy Communications has been suffering teething problems with its acquired Telstra customer base and associated supply agreements with BT. Daisy acquired Telstra's fixed reseller agreements around a year ago.

BT is currently phasing out private connectivity technology Framestream, which affects around 120 telecommunications resellers, including Telstra, who all have active customers.

However customers are complaining that while Daisy/Telstra was aware of the staggered phase-out, it did not notify customers nor make provisions for redundancy. One customer claims that they have been offline for three days and have been told the situation will remain the same for another six.

A Daisy spokeswoman confirmed that the technology phase-out was underway but denied that any outages had occurred on the Daisy network.

"We are currently working on replacement services for 25 wholesale resellers and six retail customers who have been affected by BT's decommission of Framestream. We are doing everything we can to restore services with those who have been affected, offering to install fresh lines and DSLs, fast tracked to be delivered within a few days, and at our own cost," she told The Register.

She added: "We are keen to point out this is not an issue with the Daisy network. There are no outages on our network and these circuits affected have in fact never been connected to our network, only ever Telstra's."

She also clarified that following the acquisition of a number of resellers and customers (including those affected by this issue) from Telstra in September 2010, Daisy planned for the replacements of all affected circuits for which it had been given notice.

“This gave us sufficient time to arrange replacement services with the majority of resellers and end user customers receiving replacement services in advance. Unfortunately we did not receive notice that these affected circuits were still connected to Telstra’s network,” she revealed.

At the time of the customer acquisition, Terry Hart – CEO of Telstra EMEA – and Gareth Kirkwood – COO at Daisy Group – said the reason for the transfer of services from Telstra to Daisy Communications was because “Daisy’s area of expertise is to focus on small and medium-size customers and provide an excellent level of customer service".

Resellers have been told they will transfer to Daisy on the same terms and conditions they have been enjoying with Telstra and that the company would try to ensure that the same Business Partner/Dealer would manage their account where possible. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
Broadband sellers in the UK are UP TO no good, says Which?
Speedy network claims only apply to 10% of customers
Virgin Media struck dumb by NATIONWIDE packet loss balls-up
Turning it off and on again fixes glitch 12 HOURS LATER
Yahoo! blames! MONSTER! email! OUTAGE! on! CUT! CABLE! bungle!
Weekend woe for BT as telco struggles to restore service
Fujitsu CTO: We'll be 3D-printing tech execs in 15 years
Fleshy techie disses network neutrality, helmet-less motorcyclists
Facebook, working on Facebook at Work, works on Facebook. At Work
You don't want your cat or drunk pics at the office
Soz, web devs: Google snatches its Wallet off the table
Killing off web service in 3 months... but app-happy bonkers are fine
prev story

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
10 threats to successful enterprise endpoint backup
10 threats to a successful backup including issues with BYOD, slow backups and ineffective security.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Internet Security Threat Report 2014
An overview and analysis of the year in global threat activity: identify, analyze, and provide commentary on emerging trends in the dynamic threat landscape.