Feeds

Telstra UK resellers' private nets go titsup

Pushing the Daisy does not help connections

Secure remote control for conventional and virtual desktops

UK-based telco reseller Daisy Communications has been suffering teething problems with its acquired Telstra customer base and associated supply agreements with BT. Daisy acquired Telstra's fixed reseller agreements around a year ago.

BT is currently phasing out private connectivity technology Framestream, which affects around 120 telecommunications resellers, including Telstra, who all have active customers.

However customers are complaining that while Daisy/Telstra was aware of the staggered phase-out, it did not notify customers nor make provisions for redundancy. One customer claims that they have been offline for three days and have been told the situation will remain the same for another six.

A Daisy spokeswoman confirmed that the technology phase-out was underway but denied that any outages had occurred on the Daisy network.

"We are currently working on replacement services for 25 wholesale resellers and six retail customers who have been affected by BT's decommission of Framestream. We are doing everything we can to restore services with those who have been affected, offering to install fresh lines and DSLs, fast tracked to be delivered within a few days, and at our own cost," she told The Register.

She added: "We are keen to point out this is not an issue with the Daisy network. There are no outages on our network and these circuits affected have in fact never been connected to our network, only ever Telstra's."

She also clarified that following the acquisition of a number of resellers and customers (including those affected by this issue) from Telstra in September 2010, Daisy planned for the replacements of all affected circuits for which it had been given notice.

“This gave us sufficient time to arrange replacement services with the majority of resellers and end user customers receiving replacement services in advance. Unfortunately we did not receive notice that these affected circuits were still connected to Telstra’s network,” she revealed.

At the time of the customer acquisition, Terry Hart – CEO of Telstra EMEA – and Gareth Kirkwood – COO at Daisy Group – said the reason for the transfer of services from Telstra to Daisy Communications was because “Daisy’s area of expertise is to focus on small and medium-size customers and provide an excellent level of customer service".

Resellers have been told they will transfer to Daisy on the same terms and conditions they have been enjoying with Telstra and that the company would try to ensure that the same Business Partner/Dealer would manage their account where possible. ®

Security for virtualized datacentres

More from The Register

next story
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
'Serious flaws in the Vertigan report' says broadband boffin
Report 'fails reality test' , is 'simply wrong' and offers ''convenient' justification for FTTN says Rod Tucker
This flashlight app requires: Your contacts list, identity, access to your camera...
Who us, dodgy? Vast majority of mobile apps fail privacy test
Apple Watch will CONQUER smartwatch world – analysts
After Applelocalypse, other wristputers will get stuck in
Shades of Mannesmann: Vodafone should buy T-Mobile US
Biting the bullet would let Blighty-based biz flip the bird at AT&T
Drag queens: Oh, don't be so bitchy, Facebook! Let us use our stage names
Handbags at dawn over free content ad network's ID policy
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Top 5 reasons to deploy VMware with Tegile
Data demand and the rise of virtualization is challenging IT teams to deliver storage performance, scalability and capacity that can keep up, while maximizing efficiency.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.