Feeds

RIM stands, staggers, falls again

Just can't keep BlackBerry services up

Next gen security for virtualised datacentres

BlackBerry Messenger is down again, despite RIM's assurances that everything would be fine. It seems lots of people can't get connected and partners are receiving notifications about ongoing problems.

Despite the fact that the Canadian company has replaced the failing core switch, the service fell down yet again, leaving many RIM customers to face another day without messaging or email.

Like a drunk in denial, RIM keeps telling us it is absolutely fine, before staggering around for a bit and finally collapsing in an unresponsive heap, leaving users disconnected and making the iPhone appear an increasingly attractive alternative.

A communication sent by RIM to business customers, and seen by El Reg, estimates the problems are affecting a quarter of BlackBerry users, who are now entering their third day of intermittent (at best) data services.

Those without their own BlackBerry Enterprise Server (BES) seem to be most affected, so the problem is hitting the consumer demographic RIM has been trying to attract, rather than its core business users – although some system administrators tell us they're still seeing problems despite running their own BES.

Email management company Mimecast, which provides continuity connections, tells us that only a small proportion of its BES-using customers have had problems, but even a small proportion is something business will be very concerned about.

The outage is certainly making a lot of people consider their commitment to RIM, and the timing is poor, as Apple's competitor to BBM, iMessage, is being launched later today.

Twitter is awash with complaints, celebrities chiming in with their opinions and suggestions that RIM try turning the server on and off again – not to mention jokes about three days of mourning for Steve Jobs and puns based around BlackBerry Crumble. ®

The essential guide to IT transformation

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
EE fails to apologise for HUGE T-Mobile outage that hit Brits on Friday
Customer: 'Please change your name to occasionally somewhere'
Time Warner Cable customers SQUEAL as US network goes offline
A rude awakening: North Americans greeted with outage drama
We need less U.S. in our WWW – Euro digital chief Steelie Neelie
EC moves to shift status quo at Internet Governance Forum
BT customers face broadband and landline price hikes
Poor punters won't be affected, telecoms giant claims
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Advanced data protection for your virtualized environments
Find a natural fit for optimizing protection for the often resource-constrained data protection process found in virtual environments.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.