Feeds

RIM stands, staggers, falls again

Just can't keep BlackBerry services up

Beginner's guide to SSL certificates

BlackBerry Messenger is down again, despite RIM's assurances that everything would be fine. It seems lots of people can't get connected and partners are receiving notifications about ongoing problems.

Despite the fact that the Canadian company has replaced the failing core switch, the service fell down yet again, leaving many RIM customers to face another day without messaging or email.

Like a drunk in denial, RIM keeps telling us it is absolutely fine, before staggering around for a bit and finally collapsing in an unresponsive heap, leaving users disconnected and making the iPhone appear an increasingly attractive alternative.

A communication sent by RIM to business customers, and seen by El Reg, estimates the problems are affecting a quarter of BlackBerry users, who are now entering their third day of intermittent (at best) data services.

Those without their own BlackBerry Enterprise Server (BES) seem to be most affected, so the problem is hitting the consumer demographic RIM has been trying to attract, rather than its core business users – although some system administrators tell us they're still seeing problems despite running their own BES.

Email management company Mimecast, which provides continuity connections, tells us that only a small proportion of its BES-using customers have had problems, but even a small proportion is something business will be very concerned about.

The outage is certainly making a lot of people consider their commitment to RIM, and the timing is poor, as Apple's competitor to BBM, iMessage, is being launched later today.

Twitter is awash with complaints, celebrities chiming in with their opinions and suggestions that RIM try turning the server on and off again – not to mention jokes about three days of mourning for Steve Jobs and puns based around BlackBerry Crumble. ®

Providing a secure and efficient Helpdesk

More from The Register

next story
Of COURSE Stephen Elop's to blame for Nokia woes, says author
'Google did have some unique propositions for Nokia'
FCC, Google cast eye over millimetre wireless
The smaller the wave, the bigger 5G's chances of success
It's even GRIMMER up North after MEGA SKY BROADBAND OUTAGE
By 'eck! Eccles cake production thrown into jeopardy
Mobile coverage on trains really is pants
You thought it was just *insert your provider here*, but now we have numbers
Don't mess with Texas ('cos it's getting Google Fiber and you're not)
A bit late, but company says 1Gbps Austin network almost ready to compete with AT&T
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.