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BlackBerry users back online after outage

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RIM has been issuing a flurry of apologies for yesterday's network outage, which knocked out connections in Europe, the Middle East and India, and assures us that everything should be tickety boo by now.

The outage started yesterday morning, around 10am, with users around the world who were reliant on RIM's servers losing all communications, including web browsing. Corporate types using their company's BlackBerry Enterprise Server were fine. Complaints flooded Twitter faster than we could read them, and operators around the world leapt to point the finger at RIM, and absolve themselves of responsibility, in various tweets.

The service stayed down for about 12 hours, struggling to its feet around 11 last night, with the backlog of messages finally getting cleared this morning, around 7am UK time.

RIM hasn't explained what went wrong, but sent over a statement saying it was very sorry. However, admitting that "some BlackBerry subscribers in the EMEA region experienced delays with BlackBerry services" is something of an understatement from a service which went titsup for 12 hours across huge parts of the world. ®

Gartner critical capabilities for enterprise endpoint backup

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