Major BT exchange titsup in power outage
Customers advised to turn it off then on again
BT was hit by a big power failure this morning at one of its major exchanges in the Midlands.
Business broadband and Infinity customers as well as Easynet and other telcos have been downed by the outage over the past few hours.
"We can confirm that, as a result of a power failure at one of our major exchanges, some customers may currently be experiencing loss of broadband service," a BT spokesman told The Register.
"Our engineers are on-site and the majority of customers' service has already been restored.
"We are working to restore service to remaining customers as soon as possible this afternoon. Should any customers continue to experience difficulty in accessing their broadband service, they are advised to turn their hub or modem off and on again." ®
And as usual, the BT Business service status page showed absolutely nothing of relevance (4 local issues, nothing to indicate a national issue). The support phone-line just rang, not even the fun of getting into a queue. How frigging hard is it to put something on the status page to let people know there is a national issue and it's being dealt with? I didn't know for sure if the problem was at our end or at BT's until the story made it to the BBC news website.
And in related news
BT confirmed that Business Continuity is a nice to have and will be looking at getting some soon.
Seriously, how can a "power failure" take out half of the BT Broadband network? Single point of failure in a major fashion.
Adrian (O2 Broadband and loving it)
On and Off
They must be outsourcing customer support from Virgin Media