Feeds

500 jobs threatened as Virgin Media shutters Liverpool call centre

'Excellence' sought in Swansea

Choosing a cloud hosting partner with confidence

Virgin Media is closing its outsourced call centre in Albert Dock, Liverpool, and "consolidating" its operations by shifting to an existing site in Swansea.

The telco said it hoped to "create a new in-house centre of excellence for customer management in Swansea".

VM's two sites are run by IBM and its contract partners Adecco and Manpower.

Staff at the centres are being told this afternoon about the Albert Dock closure and the move to Matrix Court, Swansea.

The headcount at the Liverpool office currently stands at 435 contractors, while Swansea has 680 people on its books.

A Virgin Media spokesman toldThe Register that 80 jobs at the Swansea site are under threat.

"There will be a thorough consultation period over the next 90 days where we will be discussing the proposals with the teams and gaining their feedback and views," said the company.

The VM spokesman was keen to stress that the ISP would try to redeploy some of the contractors at other sites. He also pointed out that IBM could reassign them to other jobs.

He told us that the decision was "not a role reduction", because Virgin Media plans to make some of the more skilled contractors permanent employees.

El Reg asked IBM for a statement, but it hadn't immediately got back to us at time of writing. We'll update the story when Big Blue does provide comment on Virgin Media's "consolidation" strategy.

"Subject to consultation, all staff at the Swansea site with roles that map to Virgin Media’s existing organisational structure will transfer to Virgin Media under TUPE, with other roles to be discussed as part of the consultation," said VM.

"In Liverpool, outsourced staff will be offered the option to relocate to Swansea, or seek other employment within Virgin Media or through their current employer, subject to consultation.

"Under the proposals, a small number of staff based in Liverpool and already employed directly by Virgin Media would move to alternative local sites in early 2012."

VM said it would listen to unions representing workers affected by the closure of its Albert Dock call centre and admitted it was relaying "a difficult message" to staff. ®

Beginner's guide to SSL certificates

More from The Register

next story
Brit telcos warn Scots that voting Yes could lead to HEFTY bills
BT and Co: Independence vote likely to mean 'increased costs'
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Google+ GOING, GOING ... ? Newbie Gmailers no longer forced into mandatory ID slurp
Mountain View distances itself from lame 'network thingy'
Vodafone to buy 140 Phones 4u stores from stricken retailer
887 jobs 'preserved' in the process, says administrator PwC
Bonking with Apple has POUNDED mobe operators' wallets
... into submission. Weve squeals, ditches payment plans
Drag queens: Oh, don't be so bitchy, Facebook! Let us use our stage names
Handbags at dawn over free content ad network's ID policy
Comcast exec: No, we haven't banned Tor. I use it. You're probably using it
Keep in mind if, say, your Onion browser craps out on Xfinity
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.