Feeds

500 jobs threatened as Virgin Media shutters Liverpool call centre

'Excellence' sought in Swansea

Secure remote control for conventional and virtual desktops

Virgin Media is closing its outsourced call centre in Albert Dock, Liverpool, and "consolidating" its operations by shifting to an existing site in Swansea.

The telco said it hoped to "create a new in-house centre of excellence for customer management in Swansea".

VM's two sites are run by IBM and its contract partners Adecco and Manpower.

Staff at the centres are being told this afternoon about the Albert Dock closure and the move to Matrix Court, Swansea.

The headcount at the Liverpool office currently stands at 435 contractors, while Swansea has 680 people on its books.

A Virgin Media spokesman toldThe Register that 80 jobs at the Swansea site are under threat.

"There will be a thorough consultation period over the next 90 days where we will be discussing the proposals with the teams and gaining their feedback and views," said the company.

The VM spokesman was keen to stress that the ISP would try to redeploy some of the contractors at other sites. He also pointed out that IBM could reassign them to other jobs.

He told us that the decision was "not a role reduction", because Virgin Media plans to make some of the more skilled contractors permanent employees.

El Reg asked IBM for a statement, but it hadn't immediately got back to us at time of writing. We'll update the story when Big Blue does provide comment on Virgin Media's "consolidation" strategy.

"Subject to consultation, all staff at the Swansea site with roles that map to Virgin Media’s existing organisational structure will transfer to Virgin Media under TUPE, with other roles to be discussed as part of the consultation," said VM.

"In Liverpool, outsourced staff will be offered the option to relocate to Swansea, or seek other employment within Virgin Media or through their current employer, subject to consultation.

"Under the proposals, a small number of staff based in Liverpool and already employed directly by Virgin Media would move to alternative local sites in early 2012."

VM said it would listen to unions representing workers affected by the closure of its Albert Dock call centre and admitted it was relaying "a difficult message" to staff. ®

Gartner critical capabilities for enterprise endpoint backup

More from The Register

next story
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
Shoot-em-up: Sony Online Entertainment hit by 'large scale DDoS attack'
Games disrupted as firm struggles to control network
BT customers face broadband and landline price hikes
Poor punters won't be affected, telecoms giant claims
Netflix swallows yet another bitter pill, inks peering deal with TWC
Net neutrality crusader once again pays up for priority access
EE: STILL Blighty's best mobe network, says 'Frappucino' Moore
Fresh round of network stats fisticuffs possibly on the cards here
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?